INishative Consulting have a fantastic opportunity for a Business Analysis looking for a new challenge. My clients company has grown exponentially in its first ten years. The quality of service and value delivered has been one of the catalysts for the growing number of organisations bringing their outsourced business to the UK from overseas.
* To ensure observance and display of the companies values of trust,courtesy and communication in all activity and communication with colleagues,partners customers and all stakeholders with of the company.
* To work closely with the head of operations to monitor the performance of the team and highlight pain points within the operational area.
* To support the head of operations in driving forward continued performance enhancements.
* To monitor key performance indicators across the team in order to identify areas of improvement, but more importantly share learning from those that are performing well.
* To analyse data and provide suggestions for improvement. For example,operating hours of campaigns,rota assistance,training,systems development etc.
* To build effective relationships and works with technology to resolve any system inefficiencies that hinder team performance and/or customer experience.
* To create and enhance reporting frameworks that leads to tracking KPIs at client and individual level.
* To produce and interpret data that provides the business and client with improvement and efficiency opportunities.
* To manage controllable costs eg-telephone calls, stationary
* undertake ad-hoc project work when required
* Highly organised with the ability to multi-task
* Strong communication skills
* Ability to communicate effectively and articulately whilst being enthusiastic, confident, and polite-both verbal and written
* Resilient to challenges
* Strong attention to detail
* A track record of driving change , implementing efficiencies,and tracking results.
* Ability to work as a part of a cross functional team.
* Influence.The ability to encourage others to come on a journey that leads to change.
If this opportunity sounds of interest and you would like to know more, please get in touch