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Colleague Experience Manager

Cardington, UK
Closing date
29 Oct 2020

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Job Details

Being the Difference... Working as part of the Customer Experience Centre leadership team, this role is all about supporting the department, in delivering an outstanding experience to our people. Through your collaboration with key stakeholders within the CEC and other functions, you will play a critical role in driving the success of the department through engaging our people.

The primary focus of this role is on improving engagement within the department fostering a work hard/play hard culture and an environment of continuous growth within the CEC. You will be involved in new colleague on-boarding, reward and recognition activities, team events, and important initiatives such as improving work life balance and employee wellbeing.

Through your strong leadership, communication, and a relentless focus on delivering outstanding levels of customer service through employee engagement, you will make a significant contribution to the customer function enabling us to make a difference.

You will have the ability to influence a wide network of colleagues without direct line management control and have a very flexible and efficient communication style.

We ask a lot from this role and it will be one of the most demanding and active roles in the function. It's also hugely rewarding and provides a high level of autonomy and empowerment to deliver outstanding business results through inspiring and motivating others.

So, what are we looking for?

Experience of working in a fast paced, multi-channel, inbound call centre environment.
Experience connecting and engaging with remote teams an advantage.
Friendly and approachable, you will have a natural presence, enthusiasm, and credibility with the ability to influence peers
You will be agile in your approach, able to make the best out of every situation.
You will be engaged with our Purpose and Vision and demonstrate a clear commitment to Belron UK and it's future success.
Ideally you will have event management experience
Confident presenting and comfortable dealing with senior stakeholders
High attention to detail
Proven ability to work as part of a team in a very fast paced, deadline driven environment
Creative, outgoing, and fun

Benefits include:

Generous bonus of up to 20% of basic pay, dependent on overall company performance
Private medical cover
Up to 10% pension contributions - based on employee contribution of 5%
33 days annual leave (including bank holidays)
Access to "Love2Save", our colleague discount platform

How do you apply?

Follow the link below and apply using your CV or our easy online application. We will be in contact to offer you an interview ASAP
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