Credit Control Administrator

Dunstable, UK
Closing date
2 Oct 2020

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Contract Type
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Company: Arjo

Job Title: Credit Control Administrator

Location: Houghton Regis, Beds

Contract Type: Permanent

Hours: Mon-Fri 09:00-17:00 (1 hour lunch)

Salary: Competitive

Arjo are currently seeking a Credit Control Administrator to join our Finance team at our headquarters in Houghton Regis. The role of the Credit Control Administrator is to manage a section of queries, working with stakeholders across revenue streams to ensure resolution time is within policy.

  • Solve customer disputes and provide a high level of customer service ensuring communications are appropriate, professional and timely
  • Provide any evidence to customers as required
  • To ensure that customer satisfaction is paramount
  • To work with the team to escalate issues within the business
  • To manage incoming /outgoing post as required
  • Enter data in relation to credits onto customer accounts in SAP
  • Provide support to Credit Control team

Essential Skills/Experience:
  • Experience in a customer service or Finance environment (essential).
  • Diplomatic, have excellent listening skills and good communication skills.
  • Good numerical skills.
  • Must be PC literate with good knowledge of MS Office namely Excel, Word and Outlook. SAP experience would be desirable.
  • Attention to detail and a high degree of accuracy.
  • Excellent time management skills ensuring a high level of productivity.
  • Natural willingness to assist customers who may be vulnerable where there are invoicing or account issues
  • Ability to follow process and policy
  • To be personable and articulate
  • To have an understanding nature but be firm when required
  • To have a broad mind-set

Please be aware that by applying for this role, you are giving Arjo permission to store your information.
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