Aftersales Manager

Employer
Performance Resourcing Ltd
Location
Cheltenham, UK
Salary
Competitive
Closing date
24 Oct 2020

View more

Sector
Retail
Contract Type
Permanent
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Aftersales Manager
Cheltenham
£45,000 Basic - £60,000/annum OTE DOE

We are looking for an experienced Aftersales Manager from within the automotive industry, who is currently employed with a franchised dealership and has a track record of delivering financial performance and great customer service.
Excellent earning potential.

Job Description

As the Aftersales Manager, you will be responsible for delivering a great customer experience by implementing and managing robust processes. The person we are looking for will have the skills and experience to focus the team on the key drivers of customer satisfaction.

Your brief will be to deliver the financial budget and KPIs for the department; this will include managing productivity and efficiency levels of the workshop, the vehicle health check process and the sales of added value products, such as service plans and extended warranties, all of which are key to the department's financial success.

To manage the training and development programme for the team to meet the Brand requirements.

Maintain a safe and healthy working environment for all staff and ensure all health and safety requirements are complied with.

The Successful Applicant

At least 2 years' experience in a similar role running a franchise automotive department.
Strong leadership skills, particularly the ability to lead by example.
Motivate your team to deliver exceptional levels of customer satisfaction.
Keen eye for detail, able to review data and refine processes.
Open and flexible leadership style with excellent communication skills.
If we have not responded to your application within 7 working days please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.
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