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Field Service Engineer

George Blake
Plymouth, UK
Closing date
18 Oct 2020

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Job Details

Our client based in Plymouth are seeking a Field Service Engineer to provide support to customers, ensuring the stable operation of our hardware & software products.

The Field Service Engineer will be providing support on Fire Control Systems & specialised Electro-Optical Systems.

The successful Field Service Engineer will have the following key responsibilities:

  • Provide commissioning, service, repairs and after-sales support to company products and systems both in house and on customer site
  • Fault-find and troubleshoot systems, often on-board ships, to establish fault and repair as required
  • Assist with associated technical documentation related to work carried out
  • Support the Sales team in demos and trials for customers as necessary
  • Provide technical support and advice to internal and external customers
  • Preparation of risk assessments and SSOW's for installation / commissioning activities

The Field Service Engineer must have the following:

  • Previous experience within a similar position is essential, with hands-on electro-mechanical skills.
  • Exposure with the Navy or Military is required.
  • Knowledge of ethernet protocols - RS242 / serial links etc with the ability to perform fault diagnosis.
  • Basic skills in mechanical, electrical and electronics.
  • Experience of writing comprehensive visit and fault reports
  • Must be willing to travel worldwide within short notice period, working extended hours when necessary
  • Strong Customer relation/interpersonal skills with the ability to communicate technically at all levels

You will have a competitive salary, plus excellent benefits including 26 days annual holiday (plus Bank Holidays), Contributory Pension, Private Medical Insurance, Income Protection Scheme and Life Cover.
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