Collections advisors

Cordant People
Accrington, UK
Closing date
4 Oct 2020

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Contract Type
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Job Description
Collections Advisors

Clayton-le-Moors, Accrington

£17860 per annum + Benefits

About the Opportunity

Our Collections Advisors are responsible for reviewing accounts and contacting customers who have missed payments to talk them through the different financial options that are available to them.

As a Collections Advisor, you will need to build rapport and go the extra mile to ensure empathy and compassion is portrayed in a professional manner. Speaking with customers to understand their situation, you will offer support to help minimise their arrears and to get them back on track with their payments. Our Collections Advisors work within our company guidelines to maintain high standards and to provide the best possible outcome and experience for our customers.

Hours of work

Full time (36.5 hours per week, flexible) between the hours of:
  • 8.00am - 20.00pm Monday - Thursday
  • 8.00am - 19.00pm Friday
  • 8.00am - 16.00pm Saturday

Who are we looking for?
  • Experience of working within the retail, financial services sector
  • Experience of dealing with Arrears and Payment plans is a must
  • Experience of working and delivering in a regulated environment
  • Working knowledge of financial standards and guidelines - e.g. FCA, TCF, Data Protection
  • Ability to deliver in a fast-paced target driven environment
  • Is delivery and customer focused
  • Excellent communication skills both written and verbal
  • Ability to listen and build rapport quickly and effectively
  • Ability to remain calm and professional at all times
  • Is analytically, pragmatic and systematic in approach
  • High attention to detail
  • Self-motivated and able to work as part of a team
  • IT literate

Cordant Group is an equal opportunities employer
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