2nd Line IT Support Engineer

Foxwood Recruitment
Caerphilly, UK
Closing date
16 Oct 2020

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Technology & New Media
Contract Type
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Foxwood have teamed up with a South Wales based IT Services company with a proven track record of providing innovative solutions to businesses across the UK, who are currently looking to bring on board an experienced IT Support Engineer.

What Are We Looking For?

·Applicants require 2-4 years' experience in an IT Support Engineer role and must enjoy working in a fast moving, dynamic environment.

·MSP Experience.

·Previous Helpdesk/IT Support (telephone/remote support) experience.

·Existing professional certification MCP, VCP (or working towards).

·Strong working knowledge of Wintel Client/Server Systems.

·Experience of Firewall and Network Security Technologies.

·Experience of Hyper-V, VMWare, SAN, NAS.

·Experience with Microsoft 365 Administration / Migrations.

·Strong understanding TCP/IP networking, including experience with routing, VLAN, VPN, Wireless.

·Experience of VOIP telephony systems.

·Automation and Scripting using PowerShell

·'Hands on' approach and a willingness to learn.

·Excellent telephone manner, customer service and communication skills.

·Flexible, pro-active approach (may be required to work away or unsociable hours to meet the needs of the business).

·Full Driving Licence and access to own transport.

What Will You Be Doing?

·Installing and configuring computer hardware operating systems and applications.

·Monitoring and maintaining computer systems and networks.

·Talking clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

·Troubleshooting system and network problems, diagnosing and solving hardware or software faults.

·Replacing parts as required.

·Providing support, including procedural documentation and relevant reports.

·Following diagrams and written instructions to repair a fault or set up a system.

·Supporting the roll-out of new applications.

·Setting up new users' accounts and profiles and deal with password issues.

·Responding within agreed time limits to call-outs.

·Working continuously on a task until completion (or referral to third parties, if appropriate), whilst also prioritising and managing many open cases at one time.

·You will be expected rapidly establish a good working relationship with customers and other professionals, such as software developers.

·Testing and evaluating new technology.

·To work to a standard that maintains the company's ISO 9001/27001 accreditations and upholds the company values at all times.

What Is In It For You?

·Flexible Working

·Company mobile phone

·Company Laptop computer

·Competitive salary

·Company Pension (optional) after 3 months

·25 Days annual Leave (plus Bank Holidays)

·Re-imbursement of expenses for travel.


·Free parking

If you think that this could be the role for you, don't be shy! Send us over your CV and one of our team will be in touch shortly .

This job was originally posted as www.totaljobs.com/job/90828176
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