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Aftermarket Operations Director ( EMEA & APAC )

SPX Flow
Benham Hill, UK
Closing date
29 Sep 2020

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Technology & New Media
Contract Type
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Aftermarket Operations Director GENERAL SUMMARYResponsible for managing the P&L performance of assigned Service Centers within assigned regional market in relation to the Aftermarket business and offerings. Role will be accountable for all appropriate operational and commercial activities that affect the financial performance of the overall assigned region and individual locations as well as revenue sources.PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)Strategy & Commercial ManagementDevelop, recommend, communicate, and implement Aftermarket Service Center business strategy within the assigned geographic region to deliver desired performance levels.Represent CELEROS with the Aftermarket community, market, suppliers and trade organisations Monitor and evaluate the activities and product offerings of the competition.Business PerformanceLead, manage, develop and be accountable for regional and location P&Ls that affect the overall Aftermarket business performance Direct Aftermarket the overall regional Service Center forecasting activities and set performance goals accordingly Proactively support and provide direction for commercial function to enable the achievement of the defined territories goals and performance metricsLead or support the identification of business opportunities and definition of appropriate investments required to realize them.Analyze and control Aftermarket expenditures to conform to budgetary requirementsSupport the development and maintenance of commercial terms with Aftermarket key customersDrive performance through personal accountability and use of KPIs and appropriate performance metricsOrganizational & Operational CapabilitiesDevelop, and where appropriate recruit, train and coach Aftermarket Service Center leaders and teams to maximise their potentialOversee, lead and manage development of the Service Center network capabilities by integrating new sites or upgrading/ expanding existing locationsDevelop, implement and support operational guidelines and best practices across the Service Center networkCoordinates communication between Service Centers and other key functionary departments across CELEROSOperational Management & OversightSupport the implementation of company policies, procedures and processes to maximise the performance of the business. Support compliance on all EHS, legal, statutory issues and any other regulatory requirementsChampion the CELEROS Code of Conduct and ensure the Aftermarket team is run in an ethical, fair and consistent manner.SKILLSStrong Aftermarket commercial and sales backgroundGood analytical and problem-solving skillsExcellent skills in persuasion and negotiation.Good knowledge of key markets; power & energy, industrialGood initiative and ability to work independentlyAbility to understand financial information and analyze financial aspects of a dealProven track record of meeting commitments with the highest standards of ethics and integrity.An excellent team player.Effective communicator, able to tailor approach to audience.Excellent verbal skills - logical and organizedWrittenListeningPresentationExcellent management/organizational skillsProficient in Microsoft applications: Power Point, Excel and WordAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Must be a fluent English speakerOpen, inspirational manager, with high degree of empowerment and ability to guide, coach and lead from the frontProven ability to implement and lead changeAble to handle multiple tasks effectively whilst maintaining clear vision of prioritiesAdaptable and resourcefulAble to communicate & develop relationships effectively at all levels internally & externallyHigh level of personal integrityLEAN practices and processes (culture) - preferable EDUCATION AND EXPERIENCEBachelor's degree (BS) or equivalent and min. five years related experience and/or training; or equivalent combination of education and experience in Aftermarket sales, operations & execution. Demonstrated experience and success working in a fast paced, matrix environment satisfying multiple customers. Experience of operating within virtual teams and matrix organisations and in a global or international businessUnderstanding of CELEROS customers, products, companies would be an advantage.Demonstrated experience of working in varied industries would be an advantageExperience of working with and understanding of direct sales & distribution models essentialExperience of working in a multi-cultural environment essentialPrevious dealings with multiple technical product offerings essentialExperience of working with people from all levels of an organization, both internal and external is essential
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