Service Desk Analyst

Net Worx Limited
Bath, UK
Closing date
13 Oct 2020

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Technology & New Media
Contract Type
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Service Desk Analyst


37 hours per week

£25,500 per annum


Do you want to join a forward thinking social housing company who want to invest and develop in a career that grows with you? Our client's Older Persons service is looking for a positive and dynamic person to join their high performing team.

Our client is about people, they want to give every one of their customers the very best service they can.

Our client has been ranked in the top 50 in The Sunday Times Top 100 Best Not-for-Profit Organisations to work for in the whole of the UK. They are one of the largest landlords in the South West, with a diverse portfolio of affordable and market rented homes.

What you'll be doing

As a result of our client's passion for customer service combined with providing the very best support and maintaining strong customer relationships an opportunity has arisen for an IT Service Desk Analyst to join their team.

You will be passionate about building a career in IT support and will have the drive and determination to continually improve your technical knowledge and customer service skills in a busy support environment. IT helpdesk experience is desirable.

The successful candidate will enjoy being part of a fun and highly motivated team.

A full driving license and access to transport is essential.

More about you

You'll have a passion for working with customers, great people skills and enjoy helping to set up groups as well as working on a one to one basis.

You will have a customer focused approach to translating user requirements into working solutions.

You'll be used to working in a varied and busy team which means you'll be very organized and able to multitask. You'll be able to prioritise your work, whilst being adaptable to changing priorities and interruptions.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

A full driving license and the ability to travel around the BANES area is essential.

When and where you'll be doing it

You will be able to work flexibly, 37 hours a week between Monday and Friday, based on our customers' needs. You will be responsible for organizing your own workload and setting your diary appointments.

You'll be based in Bath and North East Somerset.

What will you get in return?

We think you'll have a job that makes you feel good about what you're doing - you will make a difference to our customers' lives every day.

You'll get:
  • Additional day annual leave on your birthday
  • 26 days annual leave per year (plus bank holidays) rising to 29 after 3 years' service
  • Opportunity to earn additional performance related pay
  • Company Pension contribution of up to 10%
  • Flexible Benefits including health care, gym membership, additional holiday purchase

Closing Date: Midnight Sunday 11th October 2020

Interviews: 1st stage Thursday 22nd October 2020

2nd stage week commencing 26th October TBC

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