Operations Manager - Leicester

Leicester, UK
Closing date
7 Oct 2020

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Contract Type
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Ensure that all contracts are manned to the agreed levels

* Manage the staff on all assignments to ensure that the operational delivery of the service is maintained to the highest standards and to the complete satisfaction of the clients

* Provide Service Level Agreements (SLAs) and monthly client visit reports as required for regular review with the Senior Operations Manager

* Wherever applicable measure performance indicators to ensure standards are constantly maintained/improved

* Manage expenditure to the agreed budgets with no detrimental effect on service delivery

* Any complaints must be brought to the attention of the Senior Operations Manager, logged in accordance with the quality system and remedied in a timely and effective manner

* Agree as and when required new charge and pay rates

* Monitor labour turnover, absenteeism and performance standards and recruit staff to ensure that retention is greater than 80%

* Ensure that staff comply with Health and Safety requirements in all aspects of their work

* Fulfil Duty Management responsibilities on a rostered basis in line with agreed procedures

* Maintain accurate and up to date Assignment Instructions and review annually, security officers should be assessed to ensure their understanding and compliance (all instructions must be signed as having been read and understood)

* Monitor staff performance and appraise staff in line with company policy

* Understand and advise on any invoicing issues, credit note requirements and bad debts
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