This is an exciting opportunity to join HMRC's IT function, Chief Digital Information Office (CDIO) which sets the technology direction for HMRC and delivers the high level design for all IT solutions across the organisation. CDIO are responsible for building and running HMRC IT services along with providing IT change and operational support.
As part of CDIO, the Customs and International Trade Delivery Group (C&IT DG) is responsible for developing, delivering and supporting IT solutions for those business areas which manage HMRC's Customs, Excise and International Trade activities. The C&IT DG are responsible for the end to end service management and development of over 100 separate services from the generation of Trade Statistics, to the administration of Customs and Excise duties.
Within C&IT we operate a Guild/Tribe structure to ensure that we provide skilled resources to enable us to meet the needs of our customers in an Agile way helping to drive high levels of collaboration and innovation. Guilds provide a permanent organisation construct that are set up to bring together people who share technical, functional and professional skills. The Guild responsibility will be to define the technical standards and tools that its members will use. It also ensures that members of the Guild continually improve their skills so that technical skills remain current, are aligned to HMRC/CDIO strategy and in-step with IT industry developments.
What will the successful candidate be doing?
The Compliance and Control area exists within the Business Operations area of the team. It provides quality management, assurance, compliance, security, continuous improvement and information management functions. It has responsibility for the governance within which C&IT operates and ensures adherence to the processes established for delivery of work and maintenance of live services carried out by the Delivery Group.
The purpose of the role is to ensure that quality management, assurance, compliance, security, continuous improvement, governance and information management functions operate effectively and meet the objectives set by the Head of Compliance and Control.
The Compliance and Control Analyst will contribute to delivery of the Compliance and Control functions, with a focus on quality outcomes. You will be accountable for delivery of own work/tasks to required timescales and quality.
• Take ownership of assigned work/tasks, monitoring completion and providing progress updates regularly
• Organise own work, escalating issues to your Line Manager when required
• Undertake audits to measure adherence to HMRC/CDIO/C&IT Policy and processes
• Analyse delivery, quality and compliance information to identify inconsistencies and inform decision making
• Contribute to the maintenance of Compliance and Control processes to ensure they remain fit for purpose and meet business objectives
• Produce management information reports to required quality and timescales
• Identify and manage risks and issues and escalate appropriately to the Compliance and Control Manager
• Provide secretariat for relevant governance forums
• Work closely with stakeholders to ensure actions are tracked and completed
• Organise and run process improvement meetings
• Deliver training in areas owned by Compliance and Control e.g. security
• Communicate non-compliance and corrective actions to a wide range of stakeholders at all grades
• Update the central process repository (C&IT Framework)
Managing own work/tasks to achieve delivery to required timescales and quality
Collaborating effectively with others to achieve goals
Analysis of information/metrics to make sound decisions
Experience of communicating effectively to a wide variety of stakeholders at all levels.
Experience of conducting audits or knowledge of audit principles e.g. quality audits.
Knowledge of CMMI, COBIT 5 or ISO27001/2
Knowledge of project delivery lifecycles e.g. agile, waterfall