Customer Connect Operative

Johnson Controls
Romford, UK
Closing date
19 Oct 2020

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Contract Type
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Company description:
Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that's safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let's talk today.

Job description:
Customer Connection Operatives

What you will do

Customer Connection Operatives carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, door entry and CCTV systems.

Training and certification will be provided as part of ADT's Customer Connect Operative's development program.

For suitable candidates further training will be provided to support progression through ADT's framework to install and commission systems in Commercial, industrial, public sector and blue chip customer's premises.

At Johnson Controls we go beyond security, our vision is a world that's "safe, comfortable and sustainable"-and our broad set of innovative security products and services focuses on what you need to make people, facilities and assets safe.

We offer everything from access controls to intruder prevention, from video surveillance to cybersecurity to fire protection. Operating in more than 150 countries with a global set of partners, we leverage the latest technologies to integrate our products and services into comprehensive, holistic solutions.

We maximise safety, improve efficiency and ensure business continuity, while at the same time innovating continuously to offer leading-edge solutions.

How you will do it
Work with us to create a Zero Harm environment by maintaining a safe and secure work place and adhering to safe practices.
Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Door Entry and Access Control Systems.
Go the extra mile to deliver a high class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team

Provision of excellent Customer Service to meet the expectations and requirements of both our internal and external customers, establishing and maintaining effective relationships with customers

Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviors (in accordance with Johnson Controls values).

Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets

Able to undertake other reasonable
Required profile:
What we look for

Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty batteries for correct disposal to the office.

Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team

Have excellent communication and relationship building skills

Hold a full UK driving License

Have the ability to carry and climb ladders and to work at height

Have a proactive and flexible approach

Have practical skills to work with hand and power tools

Be familiar with the use of technology like smartphones, tablets and PCs

What we offer:
See Job Description
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