Service Desk Engineer

Pier Recruitment
Shoreham-By-Sea, UK
Closing date
18 Oct 2020

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Technology & New Media
Contract Type
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Our client is recruiting 2 new positions due to their business expanding.

The role of a Desk Engineer will be to work as part of a team to pre build, configure and supply remotely delivered IT and Telephony solutions to customers and field engineers. This will involve the installation and service support to customers with remote surveys, installation support and self-serve training through remote resource and documentation for our flagship products. You will deliver the above through our Fast Track process allowing for a more simple but detailed approach to delivering solutions as the industry evolves.

Working for them you will you be able to develop your career and lean more skills. You also get lots of amazing benefits including flexible working, wellbeing activities, discounts and a great team.

Principal Responsibilities

*Pre configure IT and Telephony solutions to predefined customer requirements for remote and field installations

*Carry out remote solution surveys to aid our customers with the successful implementation of their new solution

*Configure software and hardware to a predefined or bespoke configuration to ensure the customer requirements are fulfilled ready for their new service

*Configuration of networking peripherals to include WIFI access points, data switches and hosted networking management tools to provide new services to new and existing clients

*Quality check all configuration and hardware requests through a sign off and dispatch service to ensure a fully working service to all our Customers

*Deliver technical remote installation assistance to our customers to help them to connect their solution and ensure all services function as expected

*Provide remote assisted training through online resource and documentation to ensure we handover the solution as a self-serve, and the end users can utilise the system to its full potential

*Support the overflow of software configuration requests into surrounding functions for new and existing customers for IT and Telephony products

*Configure, quality check and dispatch daily router requests for new and existing data services supplied to our customers

*Meet all SLTs as per the Fast Track KPI to ensure successful completion of all tasks and high customer satisfaction

Essential Skills and Experience

* IP Literate with good all round IT skills
* Must be able to work alone under pressure as well as part of a team
* Knowledge of Microsoft excel and other office programs
* Customer service focused with an excellent telephone manner

Advantageous Skills

* Have a good understanding of Hosted and On-Prem telephone systems
* Proven experience within the telecoms industry

If this role sounds like something you would enjoy, please apply on-line today

We do not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

We act as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service
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