About the Opportunity
Our Client are constantly evolving to meet our customers' needs and they now have opportunities for Collections Advisors, based in Clayton-le-Moors, Accrington.
The Collections Advisors are responsible for reviewing accounts and contacting customers who have missed payments to talk them through the different financial options that are available to them.
As a Collections Advisor, you will need to build rapport and go the extra mile to ensure empathy and compassion is portrayed in a professional manner. Speaking with customers to understand their situation, you will offer support to help minimise their arrears and to get them back on track with their payments. The Collections Advisors work within our company guidelines to maintain high standards and to provide the best possible outcome and experience for our customers.
Candidates must be able to pass a credit check and DBS check.
Hours of work
Full time (36.5 hours per week, flexible) between the hours of:
8.00am - 20.00pm Monday - Thursday
8.00am - 19.00pm Friday
8.00am - 16.00pm SaturdayWho are we looking for?
Experience of working within the retail or financial services sector
Experience of working and delivering in a regulated environment is ideal
Ability to deliver in a fast-paced target driven environment
Is delivery and customer focussed
Excellent communication skills both written and verbal
Ability to listen and build rapport quickly and effectively
Ability to remain calm and professional at all times
Is analytical, pragmatic and systematic in approach
High attention to detail
Self-motivated and able to work as part of a team
IT literateOur Client, is a growing business, and this is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!
You will receive 3 weeks of classroom based training Monday to Friday 8:30am-4:30pm wich a further 2 weeks academy training in a live environment.
Interviews are taking place W/C 21st and 28th September - Contact number is (phone number removed) but please apply to the advert.
Cordant People is an equal opportunities Employer
Cordant Group is an equal opportunities employer