Service Desk Advisor

Badenoch & Clark
Preston, UK
Closing date
26 Sep 2020

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Technology & New Media
Contract Type
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Badenoch + Clark are currently working with their reputable Public Sector client to assist them in their search for an interim 1st-2nd Line Support Officer.

This is a fantastic opportunity to work for a customer focused, ambitious organisation who are constantly striving for improvement, creating a fantastic driven working environment.

Given the busy nature of the IT team, this 3-4 month contract is required to assist the current team with a backlog of requests, largely around assisting the continuation of homeworking. Experience of working on a busy Service Desk is essential, along with the demonstrable knowledge allowing the successful candidate to close a high number of tickets directly.

The role is largely home-based; the office cover is done on a rota basis so there will be times when the successful candidate will be based in the office, and during this time all COVID guidelines and advise are followed.

A sample of projects which will be supported are:

- Support the ongoing rollout projects such as Windows 10 and Apple devices.
- Support migration to Office 365
- Support colleagues with homeworking requests.

Experience of working within a Public Sector ICT team and using a call logging portal is desirable, as is knowledge of ITIL, however its essential you're able to provide fantastic customer service using strong stakeholder skills.

This role suits candidates who are immediately available and are able to be based in Preston when required - if this sounds like you, please apply directly to (url removed).

Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://(url removed)/en-gb/candidate-privacy
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