Senior Quality Assurance Analyst

Employer
Leeds Building Society
Location
Leeds, UK
Salary
Competitive
Closing date
2 Oct 2020

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Sector
Marketing & PR
Contract Type
Permanent
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Do you have strong attention to detail and have underwriting/mortgage lending experience?

Leeds Building Society is looking for a Senior Quality Assurance Analyst to join our Quality Assurance team based in our Leeds head office located in the heart of the city.

As a Senior Quality Assurance Analyst you will provide expert monitoring through delivery of the QA frameworks across multiple operational areas. This will involve accurate and timely monitoring of calls, processes and transaction monitoring, identifying key trends and improvement opportunities whilst providing recommendations to issues that are raised.

What are we looking for?
  • A proven track record in Quality Assurance or experience of operating in a similar environment
  • A thorough understanding of the Underwriting/Mortgage Lending process/best practice
  • Strong stakeholder engagement skills with the ability to communicate to users at all levels
  • High standard of numeracy, analytical capabilities and report writing skills
  • Skilled in the use of applications such as MS Office - MS Word, MS Excel

Why is Leeds Building Society a great place to work?

We're a mutual not a bank, which means we're owned by our members and are run exclusively in their best interests. In fact, our business is built on the idea of people helping people, whether that's saving for the future or buying their own home.

We're proud to be the first financial services organisation to be awarded Leaders in Diversity. We don't believe in a 'one size fits all' approach when it comes to working here so we provide a flexible inclusive working environment that suits all colleagues. We're a Sunday Times Best Company to work for, which reflects our commitment to support our colleagues with the environment, tools and training they need to be able to excel in their careers.

We're committed to doing what's right for our members, colleagues and communities. We were the first national high-street financial institution to be awarded the Fair Tax Mark, we buy 100% renewable electricity for all our sites and have a charity partnership with Dementia UK. In addition every colleague has 14 hours volunteering each year. Our culture and colleagues are at the heart of everything we do.

Interested in applying?
  • Click "Please Apply" below.

Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.
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