Technical Support/Help Desk

The Apprenticeship Works
Closing date
1 Oct 2020

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Technology & New Media
Contract Type
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Brief Outlay of Role

A technical support/help desk role, monitoring and maintaining the computer systems and networks for a variety of organisations.

If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you will be the first person our supported customers will contact

Duties will include

Fault finding and solving

Tasks can include installing software programs on client PCs and Server

Technical issues can be solved over the phone, remotely accessing client PCs and via site visits

Creating new users/profiles and/or changing inc email accounts

Implementing vital software updates

Ensuring all IT equipment has the latest virus definitions

All Windows 10 PCs where possible are running the latest version

Creating and disabling users and credentials for "x" employees

Checking on-site and off-site backups

Adding email disclaimers to email clients

Adding email accounts to mobile devices

Liaising with third party software providers to correct any issues

Testing and fixing faulty equipment

Required Skills

Logical thinker/good communiation skills

Good analytical and problem solving skills

Good interpersonal and customer care skills

Good accurate record keeping

Vast knowledge and use of Microsoft products inc Access

DC experience

Office 365 Portal experience

Ability to deal with difficult callers

Working Hours

Monday-Thursday 9am-5pm

Friday 9am-4pm

Total hours (minus lunches) = 35 per week

* Hourly rate may be negotiable upon experience
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