Planning and Scheduling Lead - Service DeskPosition Description
If you're looking for a challenge that stretches your talents and you want to make a real difference in people's lives, come and help us support the digital transformation of the UK. You'll work with high profile public and commercial clients, delivering further improvements to an award-winning Service Desk.
We need a Head of Planning and Scheduling to help support our 300 strong service desk, based in our offices in Bridgend.
From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you.
And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.Your future duties and responsibilities
You will need to be people focused, with a strong desire to lead, coach and mentor a team of 4 Planning and Scheduling Consultants who look after all rotas and shifts for an almost 300 strong Service Desk. Working closely with the Operations Directors and Team Managers, you will manage the transfer of staff between contracts as per client demand whilst ensuring SLA's are adhered to.
You will own end to end Global planning, scheduling, adherence owning key relationships between external suppliers and our internal telephony team, with a requirement provide detailed reports to the senior management team. Together with team managers, you will monitor performance and productivity across the Service Desk teams in order to recommend areas of improvement for both the short term and long term, and propose areas of cost reduction and resource savings, through resource optimisation. You will need to be able to identify opportunities for the service desk, with an ability to influence senior management as to your way of thinking, be that via a business case or selling you approach to senior management.
Required qualifications to be successful in this role
You'll have demonstrable experience in planning and scheduling within a Service Desk environment, with a track record of demonstrating financial strength You will be comfortable working closely with Senior stakeholders. Most importantly, we are looking for someone who can lead, motivate and develop the planning and scheduling team.Experience in the following would be advantageous;
- the ability to continually innovate (people, process, technology)
- being an expert in the field (i.e. can present, talk, write whitepapers, talk at industry events)
- Supplier manage (QStory, LogiHost etc.) and the ability to influence (writing business cases, selling approaches to Ops)
- Be financially aware and efficiency focused but with a simultaneous focus on delivering it in a member focused way
- leadership skills to run and develop the team and focus on succession planning
Business is transforming fast. And at CGI, you'll be at the centre of a digital revolution. As one of the largest independent technology and business services companies in the world, we can deliver exciting opportunities for you to build your career.
Alongside a competitive salary, we offer you our share scheme (3% + 3% matching) making you a member not just an employee. You also have the option to benefit from private medical and dental insurance, flexible retirement options, childcare vouchers and a cycle to work scheme.
As for the future? We work as one team, and are a Top 100 employer. Be a successful part of our story and we'll support you in taking your career anywhere you want it to go.Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI online.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.