Service Desk Analyst - 1st line,active directory, ITIL

Sanderson Recruitment
Huddersfield, UK
Closing date
26 Sep 2020

View more

Technology & New Media
Contract Type
You need to sign in or create an account to save a job.
Service Desk Analyst - 1st line,active directory, ITIL

A 1st line service desk analyst is required to join a well-established business in Huddersfield. My client specialise in business support services and are looking for someone with experience delivering high quality IT support in a professional capacity.

Key Responsibilities: -
  • Respond to support requests within agreed SLA's
  • Maintains accurate record of user requests, contact details, activities and outcomes
  • Owns support requests through their lifecycle, communicating updates to internal and external customers as needed
  • Document information relating to support requests, ensuring all required data is entered into the database
  • Provide end-user support in person or remotely
  • Troubleshoot common computer hardware and software issues.
  • Provide training to new users on IT systems (password changing, printers, network storage locations, etc.)
  • Maintain a log of all support provided and solutions applied.
  • Install new computers and capture accurate asset information.
  • Create new user accounts in accordance with existing templates.

As a 1st-line support analyst you will have to following skills: -
  • An understanding of: -
  • Microsoft Active Directory
  • Office 365
  • Common software, hardware and firmware fixes
  • TCP/IP
  • DNS
  • DHCP
Excellent customer service skillsExcellent communication skillsCommitment to self improvement
A Microoft, ITIL, CompTIA or simialr qualification would be beneficial.

If this role sounds of interest please submit your CV in the first instance.

This job was originally posted as
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert