Service Desk Analyst - 1st line,active directory, ITIL

Employer
Sanderson Recruitment
Location
Huddersfield, UK
Salary
Competitive
Closing date
26 Sep 2020

View more

Sector
Technology & New Media
Contract Type
Permanent
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Service Desk Analyst - 1st line,active directory, ITIL

A 1st line service desk analyst is required to join a well-established business in Huddersfield. My client specialise in business support services and are looking for someone with experience delivering high quality IT support in a professional capacity.

Key Responsibilities: -
  • Respond to support requests within agreed SLA's
  • Maintains accurate record of user requests, contact details, activities and outcomes
  • Owns support requests through their lifecycle, communicating updates to internal and external customers as needed
  • Document information relating to support requests, ensuring all required data is entered into the database
  • Provide end-user support in person or remotely
  • Troubleshoot common computer hardware and software issues.
  • Provide training to new users on IT systems (password changing, printers, network storage locations, etc.)
  • Maintain a log of all support provided and solutions applied.
  • Install new computers and capture accurate asset information.
  • Create new user accounts in accordance with existing templates.

As a 1st-line support analyst you will have to following skills: -
  • An understanding of: -
  • Microsoft Active Directory
  • Office 365
  • Common software, hardware and firmware fixes
  • TCP/IP
  • DNS
  • DHCP
Excellent customer service skillsExcellent communication skillsCommitment to self improvement
A Microoft, ITIL, CompTIA or simialr qualification would be beneficial.

If this role sounds of interest please submit your CV in the first instance.

This job was originally posted as www.totaljobs.com/job/90784845
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