Responsible for providing Business intelligence solutions through system software and reporting platforms. As part of NCO's BI team, you will be working on a bespoke CRM system using an SQL backend, performing detailed analysis of data based on NCO clients and Operations department requirements. You will be involved in writing complex SQL scripts for data extractions, inserts and updates, along with analysing and presenting data effectively through Excel.
NCO Europe Ltd. is a leading Financial, Customer Care and Sales Outsourcing Contact Centre based in Preston.
Operating since 1996, we currently employ over 400 people and we are growing!
We are a place where people flourish, grow and achieve. Join us and you'll be a part of a successful business with a strong brand, commitment to our people and great reputation. We want people who care about what we are doing as much as we do which is, in essence, supporting and delighting our customers and clients.
Customers are at the heart of our business and throughout our philosophy and culture.
Our vision - "to be the leader in Outsourced Customer Solutions".
Our mission - "deliver outstanding experiences for our customers, our people & our partners through innovative value added solutions".
·Works with internal and external customers and IT department to develop and analyse business intelligence needs.
·Provides input to business requirements for the design of solutions.
·Interprets business requirements and determines optimum BI solutions to meet needs.
·Maintenance & trouble shooting of the Business CRM software and applications.
·Designs custom BI reports using Microsoft SQL, SSRS and SSIS.
·Perform analysis for a wide range of requests using data in different formats and from various platforms.
·Researches business problems and creates models that help analyse these business problems.
·Assist Senior BI in automation(s) & other projects
·Provide reporting cover for Reporting Analyst
·Work on both MI & Dev Tickets
·Create and maintain MI & BI catalogue and task list
·To maintain/improve working relationships within and across departments and with external agencies
·To undertake any individual or team task or activity reasonably requested by the Senior BI Analyst or BI Manager or Head of Business Support.
Skills, Experience & Attributes
·Must be able to communicate confidently and effectively with internal stakeholders and external clients
·Experience in handling and analysing large and complex datasets
·Experience of C# (desirable), advance SQL (essential), SSRS (essential) & SSIS (desirable)
·Experience of Visual Studio 2016 & above (desirable)
·Strong analysis and problems solving skills with excellent attention to detail.
·Ability to manage own workload and prioritise effectively to meet tight deadlines.
·Ability to think outside the box and provide end to end solutions.
·Supervisory/ Management Responsibility: N/a
·Reports to the BI Manager
Internal- All departments
What we offer
We offer the following benefits:
·Exciting additional performance incentives
·Membership to PerkBox for ALL employees to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets and much more
·Excellent canteen facilities with free touch screen internet devices
·Superb progression opportunities throughout the company
·Subsidised bus passes
·Volunteer & Apprenticeship opportunities
·Employee Assistance Programme
If you believe that you have the required skills and live in the north west of England or are willing to relocate to the area then please forward your CV and a cover note to our recruitment inbox via the link below. We strive to reply to every applicant however if you have not heard with us within 2 weeks of your application then you have not been successful.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employer reserves the right to modify this job description, including by adding, removing, and altering job duties.