Operational Analyst (9 month FTC)

LV= General Insurance
Bristol, UK
Closing date
18 Oct 2020

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Technology & New Media
Contract Type
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Reference Number GI007129
Region Nationwide
Location Nationwide
Hours 37.5
Closing date for applications 20 September 2020
About the Role
The right analysis and management of data allows a business to continually change and improve. In our mission to be the Best Loved insurer, LV= is always looking for ways to stay ahead of the market, creating systems and solutions, and adding value to all areas of the business.

In the role of Operational Analyst, you will provide support and insight for General Insurance Operations. You will provide clear data analysis to inform the business, guiding and informing stakeholders at every level. You will support your business area with the provision of data, reporting and analysis and support any projects and initiatives.
About You
As an analyst, you will be able to prepare insight and review trends, putting forward recommendations and solutions to improve processes and services within Claims.

Using your expertise in SQL, you will be able to query datasets from various sources, then present this data in professional reports to stakeholders at all levels and with varying degrees of technical understanding. You possess advanced Excel skills and expertise in Power BI, and communicate your insight to any audience with confidence, credibility, and clarity.

Sharing best practice with your team mates is essential to ensure the whole team is able to exploit our data to drive business changes and influence key decision-makers, always focusing on the crucial strategic objectives and disregarding 'noise' and distractions from what really matters.

In keeping with the LV= culture, you will be a positive role model with the confidence to challenge thinking, constantly strive for better, and be open and flexible to new developments and changes in direction as the business evolves.

You will ideally have a general insurance claims background - and certainly have worked in financial services - which will ensure that you are able to 'hit the ground running' with a pro-active approach to all your duties, and an intuitive understanding of the kind of insight that is beneficial to our leaders and people. Experience in using your data analysis and influence to turn customer and business needs and concepts into workable processes and solutions is vital.

Your technology competency must include:
  • SQL
  • MS Office to an advanced competency, particularly Excel
  • Data visualisation tools, in particular Power BI
  • An awareness of a statistical programming language such as R/Python is desirable
The Details
You will design strategic solutions to provide business leaders with decision support and analytical tools to shape business strategy.

You will build close working relationships with operational managers and other support functions to ensure that complex data and business requirements are fully captured and understood so that appropriate and innovative solutions are delivered in line with customer requirements.

You will be responsible for the timely and accurate production of insight, working pro-actively with the data development team to maximise the analytical potential of the data held in our various source systems and external data sources.
Why Work for Us?
Exciting things are happening at LV= General Insurance (GI). Having recently joined forces with Allianz, we're proud to now be one of the largest personal insurers in the UK. Working with a new energy, we're shifting gear and transforming our company, industry and beyond. And we're just getting started.

Driven by pride and passion, we will always do the right thing to inspire trust in our people and our customers. That's why we've made it our mission to become Britain's best loved insurer, by helping people look after what they love.
About the Rewards
Talk to us about flexible working . . .

When it comes to flexible working, we'll do our best to accommodate your needs. At LV= General Insurance many of our employees work flexibly in many different ways, from part-time, flexi-time, job shares, an element of working from home or compressed hours.

We want the best people working at our organisation and we recognise that those people aren't always available full-time.

So if you need any adjustments, let us know during your interview. If it's right for our customers, our business and for you, then we'll do everything we can to make it happen.

This role is a Band B in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done.

We'll give you:
  • 26 days' holiday - which increases after two years' service to 28 days
  • A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
  • An annual bonus scheme based on company and personal performance
  • A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
  • A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.

To find out more about our benefits and rewards, please click here.

LV= are an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate and we recognise and embrace that people work in different ways.

We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work.

Here at LV= we always love to hear from great people, so don't forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.
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