Careers Coach

UCFB College of Football Business Ltd
Wembley, UK
Closing date
18 Oct 2020

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Contract Type
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Careers Coach - UCFB Cross Campus
Location: UCFB Cross Campus (Base either Wembley or Etihad)

Salary: Up to £27,000 (including London Weighting if applicable) depending on experience

Hours: Full Time

Contract Type: Permanent

Closes: 03/10/2020

Reference: 20/21EECC01

The Opportunity

We are currently recruiting for a Careers Coach to provide front line delivery of a friendly, professional, efficient and client focused IAG service. The role will include organising careers fairs, supporting student and alumni in career and employability development and related activities, signposting needs where appropriate and delivering an excellent student experience.

About You

The successful candidate must have the minimum of a NVQ Level 4 in IAG or Career Guidance or relevant qualification as well as experience of IAG service delivery, within a Careers & Employability context.

Demonstrating a genuine commitment to excellent customer service and collaborative team-working, applicants will be expected to have proficient skills and experience in information, advice and guidance, work independently and be able to communicate effectively with staff, students, graduates and external visitors.

Key Tasks
  • Be the first point of contact for the Careers service, handling emails, phone calls, face to face (drop-in and pre booked) appointments, social media and instant messaging services with a focus on PG students and UCFB Alumni
  • Provide front line delivery of a professional and client focused careers service to students, alumni and staff
  • Maintain, as part of the Employability & Enrichment staff team, a range of data systems to meet all anticipated requirements
  • Produce, as part of the Careers service team, a range of effective information and guidance resources that promote the careers service effectively to different client groups including guides, templates, newsletters, leaflets, posters and web-based materials. This will include maintaining careers service related social media or student communication channels
  • Liaise with academic and professional service departments and third parties to provide a joined up service to students
  • Deal with sensitive, confidential and personal student-related matters signposting and referring appropriately to relevant information sources and specialist services
  • Maintain high levels of student satisfaction rates
  • To undertake appropriate staff development and professional training in line with the business objectives of UCFB
  • To work within the policies of Health and Safety and Equal Opportunities
  • To work flexibly and responsibly and undertake any other duties relevant to the level of the post
  • To travel between campuses as required and to support relevant PG events such as open days/evenings

What We Offer in Return

In return not only will you have the opportunity to make life-transforming, career making education, but we also offer a whole range of financial and non-financial benefits too:

Financial Rewards:
  • Enhanced occupational sick pay
  • Life assurance
  • Pension
  • Free eye tests and VDU glasses
  • Flexible benefits package with Perkbox (some of which includes health cash plan, Denplan, half price cinema tickets, free mobile phone insurance, 20% off Virgin trains, discounted private health insurance, discounted gym membership, hundreds of high street discounts and much more)

Family Friendly Benefits
  • Enhanced occupational maternity/paternity pay
  • Compassionate leave/time off for dependants

Wellbeing Benefits
  • Competitive holiday entitlement
  • Christmas closure
  • Day off for your birthday
  • 24/7 employee support hub (via Perkbox)
  • Flexible working
  • Continuing professional development
  • Ride to Work Scheme

Social Benefits
  • Annual family barbeque
  • Staff led events committee
  • Payday treat
  • End of year review day and awards dinner
  • Back to work conference

Additional information

Working hours: Working hours 37.5 per week, timing dependant on business requirements. May involve additional and unsocial working hours depending on the nature of the event and travel between campus.

Please note that if you do not have permission to work in the UK, UCFB will not be able to obtain a Certificate of Sponsorship for you to take up this position. All non EU/EAA candidates must have valid immigration status and/or a UK visa valid for the duration of the contract in order to be considered for this role.

Click below for a full detailed job description and person specification.

All applications should be made to addressed to HR setting out your suitability for the role and motivation for joining our pioneering institution.
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