Technical Support Specialist

Employer
Jenkin Halls Recruitment Limited
Location
Runcorn, UK
Salary
Competitive
Closing date
16 Oct 2020

View more

Sector
Technology & New Media
Contract Type
Permanent
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Helpdesk/Technical Support Specialist

Point of Care Devices

Runcorn, Cheshire

Office hours: 37.5 hours

Role overview:

This is a unique opportunity to join a world leader in the development and manufacture of state-of-the-art, whole blood, point-of-care and critical care analysers.

The role will deliver office based technical support on products ranging from handheld meters for glucose point-of-care testing to critical care whole blood analysers.

The role is ideally suited to an individual with a clinical laboratory or point of care background.

Laboratory networks experience: eg. LIS/EPR/ADT would be ideal.

Job Summary

·Provide first line support to customers and employees across a diverse product range - Biochemistry Analysers, Hospital Based Testing Analysers and Point of Care testing devices

·Support customers in trouble-shooting and identifying faults in equipment

·Perform preventative maintenance for equipment and customer databases

·Dial in to customer networks to assist in connectivity issues

·IT application support - set up reports, new user functionality etc

·Assist with all in-house workshop activities such as pre-installation, pre-implementation and system checks for all products

·Support users in training and certification on equipment via eLearning platforms e.g, BrainShark

·Monthly WeQAs participation for all products

·Maintain Pivotal and TMS databases

·Maintain the technical status of the sales demo analyser pool

·HBTA (Hospital Based Testing Analyser) and BCA (Biochemistry Analyser) stock control for demonstration analysers

·Assist with internal 1st line IT requests e.g. setting up laptops, basic troubleshooting etc

Suitable candidate:

This role could suit someone who comes from a biomed / biochem background having had experience in a laboratory environment - Biomedical Scientist, Lab Technician etc.Equally, a technically able Engineer / Technician within in-vitro diagnostics and/or point of care industry.

Company overview:

This is a unique opportunity to join a world leader in the development and manufacture of state-of-the-art, whole blood, point-of-care and critical care analysers, a business that also provides the biotechnology industry with the most advanced instruments for cell culture monitoring. One of the fastest growing in vitro diagnostic companies in the world whose biosensor technology is incorporated in products ranging from handheld meters for glucose point-of-care testing to critical care whole blood analysers designed for rapid measurement of over 20 analytes.

With ongoing pioneering technological innovation and continuous new Product Development, this is a business at the forefront of their industry.

This job was originally posted as www.totaljobs.com/job/90779105
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