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Credit Control Executive - North America

Collyhurst, UK
Closing date
26 Sep 2020

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Job Details

PHMG is the world's leading provider of audio branding, working with more than 36,000 clients in 39 countries. Globally renowned brands including Audi, Adidas and Coca-Cola trust us to make them sound as good as they look, as well as thousands more SMEs.Our success is all down to the talented individuals in our Manchester and Chicago offices - and we'd like you to join them.Would you like to work in Chicago for 2 weeks every year? Our new incentive will allow you to spend 2 weeks in our office in Chicago each year to work along side our established team over in the USA.We require a dedicated Credit Control Executive to assist with managing our expansive worldwide client base. Managing the operational side of approximately 2,500 accounts across North America, you'll be responsible for ensuring the swift resolution of any credit control related issues to ensure that the ledger runs as smoothly and as efficiently as possible.

Ideally, you'll have proven experience in credit control and working with direct debits and credit card payments, but a strong background in a customer service related role would also be considered. With your attention to detail, excellent communication skills and strong initiative, you'll deliver excellent customer service at every point of contact - keeping the customer experience at the forefront of everything you do.

Location: Old Trafford, Manchester

Salary: £24k basic with realistic OTE of £29k

Hours: 11am to 8pm, Monday to Friday

What You Will Be Doing
  • Liaising with clients by telephone and email
  • Credit checking new clients, and arranging prepayments if necessary
  • Sending copy invoices to clients
  • Setting up invoicing schedules for new clients
  • Inputting clients bank details onto the system
  • Processing credit card payments
  • Managing any defaulted recurring payments in line with expected KPI's

What You Will Need
  • Excellent customer service skills
  • Able to work independently and as part of a team
  • Confident and professional manner
  • Fast thinker and decision maker with excellent attention to detail
  • Strong skills in communication, analysis and Microsoft Excel

What You Will Get In Return
  • Unique incentive for the Credit Control team - get the opportunity to work in our Chicago office for 2 weeks every year
  • Company pension scheme
  • £50 per month time-keeping bonus
  • Life insurance
  • Onsite barber/beautician
  • Car valet service
  • Dry cleaning and tailoring service
  • Employee well being perks
  • Cycle to work scheme
  • Spectacular company events
  • Charitable events fundraising for the PHMG foundation
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