Engineering Manager / Service Manager

Bennett and Game Recruitment LTD
Gillingham, UK
Closing date
16 Oct 2020

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Contract Type
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Engineering Manager required for a leading fire and security company. Our client provide a wide range of fire and security solutions including design, maintenance and installation across fire and security systems. Our client are in a period of growth and are looking for an engineering supervisor/manager to join their management team, and lead the engineering department consisting of 35 staff.

The Service Manager will be responsible for overseeing the provision of Fire Maintenance and Remedial services. The Engineering Supervisor/Manager role is to ensure the Service Engineering Team is running well, with a smooth efficient service that meets the expectations and needs of customers and clients, and all internal stakeholders.

Our client are based in Kent with sites in London. The Service Manager role will be field based so must be happy to travel in and around London for site visits.

Engineering Manager Position Overview

Managing and mentoring the Service Engineering Team to ensure that clear and precise goals/targets are met, or exceeded
Reviewing the processes, procedures, performance, resourcing and targets regularly to ensure that all growth and customer service KPI's are met and exceeded.
Manage individual and team performance, through reviews and appraisals, setting key personal development objectives in line with the company and department strategy
Attend Senior Management Meetings to present new and forward-thinking strategies for the development of the business
Use a pro-active approach towards improvement, growth, resourcing and commercial understanding for all staff, whilst demonstrating a 'Lead by Example' attitude to staff.
Ensure that the day to day operations of the Engineering service team, Supervisors and Senior Engineers are managed in a commercially efficient manner.
Update maintain service processes under the companies ISO procedures. Ensure that all current legislation is adhered to strictly, including but not limited to Waste Management, Industry legislation, health & Safety, GDPR etc.
Ensure that the department regularly provides audits of sites, engineering quality and successful job completion.
Implement efficiency measures and maximise the financial return for the company
Ensure regular client/site contact with to ensure that strong client relationships are maintained
Work/Liaise with the tech support engineers and tech resource team where necessary to effect repairs and fault rectification in a timely manner.

Engineering Manager Position Requirements

Proven experience managing an engineering service team
A high level of technical competency for fire & security systems
Full UK Driving Licence

Engineering Manager Position Remuneration

Salary £40,000 to £50,000+
Company Car
Company Phone & Laptop
20 Days Holiday + Bank HolidaysWe, Bennett and Game Recruitment, a technical recruitment agency based in Chichester are acting as a Recruitment Agency in relation to this vacancy.

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