Sales Account Manager

Employer
Recruital
Location
Bedfordshire, UK
Salary
Competitive
Closing date
11 Oct 2020

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Sector
Technology & New Media
Contract Type
Permanent
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Our Client is a fast growing managed services provider based in the heart of Bedfordshire and established in 1996. Their service portfolio includes enterprise cloud, including our own Virtual Private Cloud IaaS platform, and integrating public cloud services, such as Microsoft Azure, Office 365, Amazon AWS, Managed Desktop builds, Helpdesk Services, Managed Networks, WANs and Telephony. They offer leading edge consultancy and expertise in these areas for organisations of any size.

The Ideal Candidate

The Account Manager will be responsible for ensuring managing and growing our strategic relationship with key assigned customers, delivering upon sales and performance targets set in line with company objectives the successful candidate must have a proven, track record in account management, growing and retaining customers' accounts ideally within IT Managed Service Provider sector. With excellent relationship skills, commercially astute, with a high degree of professionalism they will create, manage and execute account management plans and strive to become the customers trusted advisor. They will seek to maximise opportunities to collaborate, deepen relationships to deliver long term growth.

Responsibilities

Create, manage and execute upon account development plans, to maximise the sales value and contribution of opportunities from your assigned customer(s);
Develop and maintain an accurate sales forecast and pipeline of opportunity to achieve sales targets
Assist the company to grow its annuity income stream by maximising all potential annuity opportunities
Maintain the CRM platform to ensure transparency, and knowledge sharing of opportunity status from your customers
Build relationships at the CXO level, understand client strategic vision and operational plans
Engage proactively at all levels with the customer to understand their business pains/needs and provide trusted guidance to deepen engagement
Feedback to the business key industry trends, customer pains to ensure our propositions are market aligned
Build and nurture relationships on multiple levels within the client portfolio. Extending the relationship across hierarchy levels within Clients
Works across the teams, acting as the customer champion ensuring high levels of professionalism and intimacy - to drive mutual success
Skills and Experience

Experience
At least 3 years prior experience within an Account Management role within a IT Managed Service Provider
At least 1 years experience operating at CIO/IT Director level with medium sized enterprises
Demonstrable experience in growing assigned customer base and sales target over achievement.
Solid understanding of Cloud, Microsoft Azure, Microsoft M365 and security propositions within a consulting and annuity stream business.
Personal Characteristics & Behaviours

Passionate and highly professional with high integrity
Charismatic individual, with an ability to build rapport and trust quickly
Proactive in approach, an attentive listener, confident in use of probing questions
Nurturing style to cultivate opportunities, and handle objections
Able to lead internal and external stakeholder groups and influence to achieve win-win outcomes
Excellent interpersonal and communication skills - both written and oral.
Strong organisational, planning and time management skills
Ability to maintain a positive attitude and calm demeanour when under high pressure
High degree of diligence and professionalism and meticulous attention to detail.
High level of numeracy, literacy and able to generate and present high-quality reporting.
Commercially astute
High tolerance to travel.
Other
Clean Driving License
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