Customer Success Manager

Employer
Aqua Security
Location
Tregonhawke, UK
Salary
Competitive
Closing date
14 Oct 2020

View more

Sector
Technology & New Media
Contract Type
Permanent
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THE TEAM

Aqua's Customer Success team solves real-world security challenges for our customers. We are the only cloud native security provider securing the build, infrastructure, and running workloads of container applications.

Our mission is to drive an exceptional experience and sustained value for our customers, throughout their journey, while building trust and consulting on the Aqua's products.

THE OPPORTUNITY

Aqua Security is looking to hire a Customer Success Manager to support enterprise accounts throughout the EMEA region.

Our Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Aqua's solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty.

A confident "customer first" attitude is required to work through challenges, field technical questions, and influence stake holders. The CSM will execute strategic account plans, deliver QBRs, and be the advocate for the customer internally, while focusing on a positive customer experience. An exceptional CSM strives to understand our customers' technical, security and business requirements and is able to anticipate and avoid issues; identify and mitigate risk; and cultivate deep customer relationships with some of the world's most iconic organizations.

Must be based in the UK.

YOUR SKILLS
  • 3 years of experience in a similar role with a software company
  • Passionate about customer success; seeks to achieve extraordinary results through tenacious and creative problem solving
  • Must have background in a similar role supporting enterprise clients
  • DevOps, security and Linux background is a plus
  • Previous experience with CSM tools is desired
  • Possess customer-facing and communication skills that enable you to best represent Aqua Security within a customer's environment
  • Thrives in a fast based, dynamic, team-oriented atmosphere and is adaptable in nature
  • Successful track record of multi-tasking and being a team player on cross-functional teams
  • Strong attention to detail and quality of work
  • Strong problem solving, time management, organization and analytical skills
  • Ability to travel domestically up to 20%, and occasionally internationally
  • Excellent verbal and written communication skills
  • Fluent German - a plus


AND NOW, A LITTLE ABOUT AQUA:

Aqua Security helps enterprises secure their cloud native applications from development to production, whether they run using containers, serverless, or virtual machines. Aqua bridges the gap between DevOps and security, promoting business agility and accelerating digital transformation.

  • Total of $130M in VC funding
  • More than 400 enterprise customers across the globe
  • Strategic partnerships with the major cloud native platform providers and public cloud providers
  • At the forefront of open source cloud native solutions and primary cyber security research


If you're ready to do your best, now is the perfect time to join Aqua! We are a global late stage start up, but still small enough for you to make a big impact. We have dedicated employees around the globe. And aside from being in a hot cloud security industry, we love to have fun! Aqua also offers competitive comp and benefits, great company culture, amazing colleagues, international travel and lots more!
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