24/7 - 4 days on, 4 days off (12 hour shifts)
A leading player in outsourced IT Solutions, at Bluecube we pride ourselves on delivering the best for our business partners.
In the role of First Contact Resolution Engineer (First Line Support) you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customer.
We are a Microsoft Gold Accredited MSP, evolving our team to meet some healthy growth ambitions. You will join 1st line support, being an integral connection to our clients, doing everything in your power to solve their problems, exceed their expectations and enhance Bluecube's reputation as the best at what we do.
You will have a strong and collaborative team around you providing guidance and being the escalation point for the more challenging issues. You will be encouraged to follow those issues as you look to grow your skills and learn more about the varied environments and technologies you will be supporting. You will receive training to support your growth, with a view to progression as you increase your knowledge and standing within the team.
While we hold technical skills in high regard, for this role we are looking for someone who can bring a can-do attitude and a willingness to improve in that area. Customer service is key, with every call being the chance to solidify those relationships, build rapport and satisfy each customer. Communicating solutions, next steps and resolutions to customers clearly will allow this to happen in line with our strong company ethos and culture.
Supporting our customers overnight and at weekends, you will need to demonstrate trustworthiness, diligence, resilience and a strong work ethic.
If you share our drive to provide outstanding service, top class innovation and industry-leading professional expertise, click 'Apply' and tell us all about yourself.