Customer & Technical Support Team Leader - B2B & SaaS/ Software - £45-50,000 plus bonus & package -

Employer
Nichols Digital Limited
Location
Cranford, UK
Salary
Competitive
Closing date
14 Oct 2020

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Sector
Technology & New Media
Contract Type
Permanent
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Customer Support/ Technical Support, Team Leader/ Team Leading, B2B Software product, SaaS experience, Planning and implementing customer support strategy.

***You will ideally live within 30 minute commute of Wimbledon, SW London ***

An incredibly exciting SaaS firm (with a portfolio of large global clients) in SW London are looking for a Lead Customer/ Tech Support person who comes from a similar B2B/ SaaS product background. You will further grow the team of customer support, technical support and technical writers who will report directly to you. Experience of growing teams/ recruiting teams is also required.

This role will initially involve high contact time with customers. As the team expands, your role will move towards spending more time managing, coaching and analysing.

This role will involve leading and growing our customer support team and technical support team

Background you will have;

  • At least 5+ years experience leading a customer support team, ideally for a B2B software product and looking for the next challenge to grow a customer support team
  • Delivering exceptional customer experience, creating and implementing strategies that are backed up with metrics.
  • You have an understanding of operational processes, along with knowledge of how to build teams and reporting structures.
  • Ability to learn & teach others.


Customer Support/ Technical Support, Team Leader/ Team Leading, B2B Software product, SaaS experience, Planning and implementing customer support strategy.
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