Care Supervisor

Comfort Care Services Ltd
Tregonhawke, UK
Closing date
26 Sep 2020

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Contract Type
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Our sister company, CCS Homecare Services are recruiting for a Care Supervisor in Hillingdon. Responsible for supporting the Service Manager in delivering Service User centred support in accordance with management direction and in compliance with company processes and procedures with a specific focus on ensuring that staff and service user compliance are managed effectively.

Monday to Sunday; Morning Shift; Evening Shift and Night Shift

Summary of Benefits:
  • Hourly Rate £
  • 28 days annual leave
  • Company Pension Scheme
  • Mileage paid for business use
  • Car business insurance paid

Specific Duties:
  • Supporting the Manager and Senior Staff in day to day operations of supported housing
  • Ensure the delivery of service as agreed in the Service User support plan
  • Liaison with internal and external stakeholders to foster a positive environment in which service users are actively engaged to build confidence and self esteem
  • Conduct service user daily assessments, update associated records and inform management where necessary
  • Complete full handover with incoming/outgoing shift in accordance with the SOP, including communication book, company equipment, house float.
  • Complete medication audits, order medication and record any changes to service user medication as required for all service users
  • Ensure that required tasks are complete and recorded correctly to ensure cleanliness, quality, safety and security of each service user and their home
  • Ensure that staff ROTA's for the service are created at least two weeks in advance taking into account any additional tasks, time allocation required
  • Ensure that care workers wear appropriate uniform, identification badges and use personal protective equipment as per guidelines.
  • Ensure staff training compliance, supervisions and spot checks are completed as required
  • Ensure the service user support packages are updated and submit to management for approval
  • Record, follow up and track incident notifications until closure.
  • Investigate and record evidence related to incidents and ensure it is loaded onto the system. Submit to management for approval and closure
  • Complete all Service User move in/out action plans and liaise with onsite housing officers
  • Record and track stock levels of essential items and ensure that orders for items are submitted timeously
  • Monitor the Tunstall during shift and to respond to service user's needs, to report all Tunstall call out in service users file and communication book.
  • Identify any maintenance required to ensure that the property and living area are maintained to a high standard and record and assign tasks as required
  • Identify any continuous improvements in order to enhance current operations

In addition to specific responsibilities, the role will also be responsible for ensuring:
  • the maintenance of confidentiality of all information unless otherwise permitted by management
  • full compliance with company's vision, values, policies and procedures
  • compliance with legislation and GSCC Code of Conduct as reflected in company procedures
  • undergo training and professional development as directed by the company
  • work in a manner that promotes team work and a collegial environment
  • active and positive promotion of the company's image and brand
  • other duties that may be assigned by management

Qualifications and experience:

The following qualification, skills and experience are required for this role:
  • Degree or equivalent NVQ Level 2+
  • A good working knowledge of care standards in domiciliary care
  • A good working knowledge of health & safety issues
  • Strong English spoken, listening, writing and communication skills
  • Excellent administrative skills, attention to detail and well organised
  • Customer focused
  • Must have a driver's license and own car
  • Supervision and management of staff
  • Delivery of care service
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