Care Co-ordinator

Comfort Care Services Ltd
Antony Estate, UK
Closing date
26 Sep 2020

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Contract Type
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Responsible To: Manager - Domiciliary Care

Short Description: This role is responsible for the co-ordination of the day-to-day management of care schedules and care plans and to ensure care is delivered as per the service plan.

Working Pattern: Monday to Saturday, 09:00 - 17:30, with on call availability when required

Summary of Benefits:
  • Annual Leave 28 days, including Bank Holidays
  • Company Pension Scheme
  • Mileage paid for business use
  • Car business insurance paid

Specific Duties:
  • Receive requests to provide domiciliary care service.
  • Liaise with social services, home care team or service user's families on how to deliver effective services to meet the service user's needs
  • Ensure that home visits are conducted to complete service user needs assessments.
  • Ensure that the development of care plans are undertaken timely by field supervisors; and ensure all service users' files are accurate and up-to-date.
  • Co-ordinate, plan and manage complex staff rotas, ensuring adequate staff cover.
  • Provision of on-call service outside normal working hours and maintain a detailed log of all on-call activity.
  • Attend care calls when required whether as part of a package or in an emergency
  • Monitor and implement service standards for the company.
  • Ensure detailed records and documentation are maintained of all activities as required by company standards.
  • Identify and implement service improvements by reviewing policies and procedures.
  • Monitor the quality of services provided and contribute to a range of comprehensive Quality Assurance and performance measures.
  • Ensure Service User reviews are conducted and documented.
  • Maintain complaints and compliments file.
  • Maintain the rostering, holiday schedule, billing etc for the payroll and accounting systems, ensuring they are up-to-date from an administrative, operational and billing point of view.
  • Implement as much automation as possible to ensure the smooth running of the operations, including carers' availability to undertake shifts.
  • Ensure adequate staffing for the services and that processes are in place to to meet the needs of the operations
  • To co-ordinate the carer team by providing line management support and supervision.
  • Provide support through timely provision of details of care and directions for travel to service users' home, payslips and other information as required
  • Ensure all supervision targets, e.g. spot checks, one-to-one meetings, etc are met.
  • Ensure that staff act in accordance within statutory requirements, as well as company policies and procedures.
  • Identify team development and training needs.
  • Develop own skills and knowledge by attending supervision, training and meetings as required.

In addition to specific responsibilities, the role will also be responsible for ensuring:
  • the maintenance of confidentiality of all information unless otherwise permitted by management
  • full compliance with company's vision, values, policies and procedures
  • work in a manner that promotes team work and a collegial environment
  • active and positive promotion of the company's image and brand
  • other duties that may be assigned by management

The following qualification, skills and experience are required for this role:
  • Degree
  • NVQ Level 2+
  • A good working knowledge of care standards in domiciliary care
  • A good working knowledge of health and safety issues
  • Strong English spoken, listening, writing and communication skills
  • Excellent administrative skills, attention to detail and well organised
  • Customer focused
  • Must have a driver's license and own car
  • Supervision and management of staff
  • Delivery of care service
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