Senior Customer Success Manager EMEA

Employer
Cyberstream Global
Location
Cranford, UK
Salary
Competitive
Closing date
26 Sep 2020

View more

Sector
Technology & New Media
Contract Type
Permanent
You need to sign in or create an account to save a job.
Award Winning Pre-IPO Cyber security Vendor focused within Network Security and Vulnerability management, over the last six years have grown to circa 100 employees world-wide.

Following their recent funding and success seen within EMEA they are now looking for a senior customer success manager to join as the 1st within the UK focused on both the UK and EMEA.

Responsibilities:

As the senior customer success manager, you will pay an essential role within the business and client experience.

  • Within this role you'll own and manage the customer relationships, ensuring customer delight and communicating the value of their products enchasing the relationship.
  • Working with customers to implement success programs, handling customer complaints and request through technical support to resolution.
  • Act as the voice of our customers internally with product and support teams.
  • Manage the client from Pre-sales onwards guiding customers through the process.
  • Upsell and drive renewals within existing clients.


Requirements:

As the successful senior customer success manager, you must have at least 5 years within customer success or technical account management within the cyber security sector.

  • At least 5 years' experience within Customer success or technical account management within cyber security
  • Experience working with enterprise clients with a successful track record
  • Ability to build relationships with C-level contacts
  • Technical understanding and project management skills
  • Ability to work independently
  • Travel up to 40%
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert