Senior Customer Success Manager EMEA

Cyberstream Global
Cranford, UK
Closing date
26 Sep 2020

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Technology & New Media
Contract Type
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Award Winning Pre-IPO Cyber security Vendor focused within Network Security and Vulnerability management, over the last six years have grown to circa 100 employees world-wide.

Following their recent funding and success seen within EMEA they are now looking for a senior customer success manager to join as the 1st within the UK focused on both the UK and EMEA.


As the senior customer success manager, you will pay an essential role within the business and client experience.

  • Within this role you'll own and manage the customer relationships, ensuring customer delight and communicating the value of their products enchasing the relationship.
  • Working with customers to implement success programs, handling customer complaints and request through technical support to resolution.
  • Act as the voice of our customers internally with product and support teams.
  • Manage the client from Pre-sales onwards guiding customers through the process.
  • Upsell and drive renewals within existing clients.


As the successful senior customer success manager, you must have at least 5 years within customer success or technical account management within the cyber security sector.

  • At least 5 years' experience within Customer success or technical account management within cyber security
  • Experience working with enterprise clients with a successful track record
  • Ability to build relationships with C-level contacts
  • Technical understanding and project management skills
  • Ability to work independently
  • Travel up to 40%
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