The IT Operations department ensure the availability and stability of the Aegon Digital Solutions' Platform on a 24/7 365 basis. Incident, Change, Problem, Business Continuity, Risk, Vendor Management and License management processes are used to control the multiple Platform environments whilst enabling a dynamic and flexible IT service.
The IT Vendor Management team, which resides within the IT Operations department, are responsible for the day to day operational management of AEGON's IT Suppliers with a total annual contractual value in excess of £50m.
Working closely with the Procurement department, the team ensure that the maximum possible value is extracted from contractual arrangements through strong governance and relationship development.
The proactive management of ongoing commercial relationships, in-line with group policy and through regular engagement with the service users, ensures that any technical or contractual miss-alignment are addressed and escalated appropriately to ensure prompt resolution, and that supplier risks are understood and managed
The team are responsible for the management of escalated issues with suppliers and will facilitate open and appropriate communications with the suppliers and internal teams to support timely resolution.
A first line operational IT vendor management framework allows appropriate vendor supervision and ensures accountability and continual service improvement by defining and maintaining service and support contracts, Service Level Agreements, and by undertaking appropriate escalations.
The Lead IT Vendor Manager will manage a portfolio of IT Vendors which will include multiple key Tier 1 suppliers/partners. Proactively managing both internal and external suppliers to allow AEGON to extract maximum business benefit and costs efficiency of services provided.
The lead IT Vendor Manager will be responsible for the management of the contractual and commercial arrangements with allocated IT vendors, ensuring that services are delivered in line with the agreements.
The role holder will additionally be responsible for improving the operational frameworks and processes that are used to support the departmental strategy. Working closely with our legal, procurement, finance and 2nd line Risk teams ensure that appropriate supplier governance structures are in place which supports and adheres to internal policies and governance frameworks.
Please note this position will be a 12 month FTC.