Information Technology System Technician

Juniper Green, UK
Closing date
26 Sep 2020

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Technology & New Media
Contract Type
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At Craneware we have circa 370 people working across the US and the UK between four office locations (Edinburgh & Glasgow, UK and Atlanta and Pittsburgh, US) with a high proportion of remote employees. (At present, due to COVID-19 we are all working remotely).

Our IT Operations team provide critical, daily support globally to our people both on the ground and virtually where expectations are high and the internal customer is the focus.

Reporting to the IT Operations Manager, this role provides first and second line IT support services to internal customers in both the UK and US and this role is part of a busy team of 5.

This role would ideally suit someone who has built great skills and knowledge in a busy support role and who is now looking for their final experience to hone their skills in support before moving into an Infrastructure role.

You'll be:
  • Providing timely first and second line desktop, mobile device and application support for all internal clients to maximise user uptime
  • Performing Call Tracker Management for all internal support tickets and following up on all issues according to our established procedure
  • Completing PC OS & Application builds, correctly building and re-building PC's within assigned timelines, readying equipment for use at any time
  • Referring major hardware\software problems and defective products to vendors for service or replacement to maximise service availability
  • Conferring with employees, users, and management to establish requirements for new systems or modifications to existing systems, enabling our internal client's requirements to be met
  • Managing user accounts, accurately creating and disabling user accounts as required
  • Challenged to not only fix issues but find the root cause and suggest countermeasures

You'll bring:

  • Experience of supporting the following technologies:
  • Microsoft Windows desktop operating systems
  • Microsoft Endpoint Configuration Manager MECM / System Center Configuration Manager SCCM
  • PowerShell
  • Microsoft Office suite
  • Android mobile devices
  • Apple mobile devices
  • Basic PC\Notebook hardware support
  • Antivirus technology and procedures

  • Experience in a 1st and 2nd line technical support role working with a mix of onsite and remote users
  • Experience of using system imaging to set up computers
  • Problem solving using logical and systematic approaches
  • Proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with people


A qualification in a computer related discipline would be beneficial

*Please note, applicants must possess the right to work in the UK*
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