Global Head of Training

Employer
Wheely
Location
Fleet Street, UK
Salary
Competitive
Closing date
26 Sep 2020

View more

Sector
Education
Contract Type
Permanent
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Team & Opportunity

We are Wheely; the chauffeur-hailing app, setting a new standard in urban transportation. We provide a premium, comfortable, and consistent experience to consumers and clients.

Founded in 2010 and available in 9 cities, including London, Paris and Moscow. Our vision is to build the safest and most discreet chauffeur service in all megacities globally using our technology. Our mission is to bring the best user experience to chauffeuring. We have raised $28 million, including a $15 million at Series B, which we are using to accelerate our growth and build an even greater place to work.

At Wheely, quality is an obsession: We set high service standards for our partners and ensure that they are met, every time. Passengers enjoy superior vehicles, highly professional chauffeurs, and journeys tailored to their tastes. We write apps, build tech, dig into data, research, analyse and provide our customers with around-the-clock support.

To help us on this journey, we need a Global Head of Training, who will deliver consistent training standards through the production and delivery of world-class blended learning materials, including face-to-face instruction, virtual delivery and impulse learning such as videos and e-learning. You will also manage the teams that will rollout and employ this material in all of our existing locations and set the quality bar, as we expand into new territories.

Responsibilities

We are looking for a Global Head of Training with experience and knowledge of the full training cycle. You have a passion for innovation and a knack for problem solving, along with the ability to thrive in ambiguity while creating world-class learning experiences. In this critical strategic leadership role, you will be responsible for development, introduction and assessment of a full suite of training materials and delivery methods. The role requires a creative, big-picture individual who is excited to be accountable for your own team and the standards achieved by our network of partners.

Your remit and span of control will be considerable, ensuring you are fully empowered to develop and manage training delivery across internal and external audiences and much more. You will develop in-app engagement tools to assess knowledge and learning retention throughout the depth of Wheely's fast-growth platform and staff structure, as well as track achievement and gain learning accreditation. As the Global Head of Training, you will develop new ideas relentlessly to push learning standards to the next level, shape the business, and manage your talented team in the execution of our training strategy.

Reporting to the VP Operations, the Global Head of Training will be responsible for continuing to build a high performing team: Managing and growing our team of world class trainers; responsible for shaping the organisation and defining hiring needs throughout, while also setting the future training strategy. You will be comfortable leading by example and establishing a fun, inclusive, and safe work environment.

Skills & Experience

At Wheely, we always put the Customer First . You will have experience of delivering world-class learning development and training materials at scale. As a craftsperson , you have experience in delivering quality solutions, visible to and valued by internal and external audiences. You care about customers and your team and have delivered successful change for both.

You are a Builder - At Wheely, we build scalable solutions. We invest in long term solutions; innovating within our segment and seeking ingenious solutions to complex problems. We build solutions that earn customer trust and that will endure. You will have experience of product ownership throughout their lifecycle and are able to evidence transformational impact through successful delivery of training.

Communication : Able to communicate and listen effectively with great written and verbal skills. You share information and structure clear recommendations to central operations, business, product and engineering teams. You will also communicate with constructive candor; comfortable speaking truth to power. You provide constructive feedback; you seek, synthesize and act on feedback yourself.

Experience: You will have delivered success in prior leadership positions in a training / learning capacity. You have a minimum of 10 years of proven success in a demanding leadership role; shaping diverse teams, developing procedures, optimizing systems, and achieving benchmark operational goals. You exhibit a strong operational mindset. You show leadership by example. You're able to motivate, inspire and create an inclusive, positive and supportive work environment.

Finally, you're a culture carrier: you create a fun, inclusive, and safe workplace. You are able to demonstrate consistent, strong alignment in our mission and what we do.

Requirements:

  • Minimum 10 years experience in Training / Learning and Development roles, or equivalent.
  • Preferred: PGCE or Masters in Education.
  • In-person training delivery experience.
  • Training Needs Analysis (TNA) and Skills Gap Analysis experience.


Benefits:

  • The Wheely culture is one of equity for all, which means that you will be more than just an employee. You will be a co-owner;
  • Free monthly Wheely rides;
  • Delicious lunches provided daily;
  • Vitality Healthcare.
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