Repair Centre Engineer

Curve Group Holdings Ltd
Staffordshire, UK
Closing date
17 Sep 2020

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Contract Type
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Summary of the Job

The Repair Centre Engineer will provide a component level repair and maintenance service for IT systems, within our Repair Centre.

Candidate must have previous workshop experience

Key Responsibilities

·To review engineer reports / return details (where available) in order to diagnose faults and ensure a rapid, accurate and long-term 'fix' to problem

· To complete 'fix', and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible

· To liaise with technical support personnel, where additional advice and guidance are needed to affective a 'fix'. To act upon the advice of these staff and ensure a full understanding of their guidance to ensure future learning

To ensure all chargeable fault calls are identified and reported

·To update repair system, in real time, on activity and progress

·To ensure all IT spares consumed are reported in a timely manner and in accordance with logistics procedures. To ensure parts consumption is minimised

To submit activity reports (e.g. no-fault found, attendance returns, overtime, etc) in a timely manner and in accordance with Company procedures

·To prepare ad hoc briefings / reports on work completed to identify training needs of Service Engineers, 'quick fix guides, etc

·To proactively read technical documentation to ensure technical skills are up-to-date and effective

· To liaise with internal departments in a positive and professional manner (e.g. engineering teams, Customer Care Centre, Logistics, etc.)

·To provide proactive feedback up through line management chain to ensure ongoing service performance improvement, cost effective delivery and the dissemination of technical information

·To complete ad hoc duties and tasks allocated through line management chain from time to time
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