Customer Success Manager

Employer
Madison Logic
Location
Fleet Street, UK
Salary
Competitive
Closing date
14 Oct 2020

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Sector
Technology & New Media
Contract Type
Permanent
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Madison Logic is seeking a Customer Success Manager for a 6-Month Fixed Term contract commencing October 1, 2020.

This person must have a passion for learning and process and be ready to own client relationships. You will act as a true consultant to our clients, focusing on increasing product adoption while ensuring their satisfaction and retention. This is a fantastic opportunity for someone who is ready to roll up their sleeves, get their hands dirty, and learn about all aspects of our business. If this sounds like you - you'll love growing with us!

Responsibilities
  • Establish a trusted strategic advisor relationship with assigned clients and drive continued value of our products and services
  • Act as a client consultant focusing on increasing product adoption, ensuring retention and improving satisfaction
  • Work with clients to establish critical goals and other key performance indicators (KPI's)
  • Work to identify growth opportunities and develop up-sell opportunities
  • Partner with various internal stakeholders to advocate customer needs
  • Manage client reporting that provides value to your assigned clients
  • Resolve customer issues
  • Analyze and effectively communicate results and insights internally and externally
  • Manage projects/initiatives from concept to launch


Qualifications
  • University Degree
  • 4+ years experience in Customer Success, Client Services, or equivalent role
  • 2+ years experience with Salesforce or other CRM platforms.
  • Advanced knowledge of Excel
  • Working understanding of Microsoft Office suite of products
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