Service Desk Manager needed for this large commercial real estate business based in their London Head Office. Leading a busy technical Helpdesk the role is responsible for leading the team providing 1st line support and focussed on delivering word class customer service in an SLA driven environment.
The right candidate will have a proven track record managing a successful IT service desk, experience leading and developing a team, creating, reviewing and implementing processes and procedures. As well as this a thorough practical knowledge of incident, problem, request, change and release management.
Experience of ITIL environment and ideally certification would be a real advantage as would any projects and / or Prince 2 knowledge or certifications.
Any experience of the property / real estate sectors would also be an advantage.
This is a first class organisation going through a period of change and it is an opportunity to shape a team and be responsible for playing a major part in its future success.
To discuss in detail please contact Biagio Gizzi at Remit Resources