About the role
This brand new role sits within our Global Operations team. If successful, you will be seen as the 'go-to' person for all in-life billing processes, issues and queries. The font of all knowledge in the billings space. In addition, you will be tasked with taking a microscope and scalpel to our current billing processes, looking at problem areas in terms of inefficiency and customer pain and working with other business areas, come up with and implement timely and robust solutions.
Day to day duties will be plentiful and varied and will include investigating and resolving issues raised by customers and suggesting process changes and so driving continuous improvement to supporting new product launches, being responsible for the inevitable process redesign and platform changes. You will also be expected to understand and support the Arval Digital Roadmap, able and willing to highlight the billing elements and be seen as the source of 'best practice' advice to the UK and Europe. Bringing internal stakeholders on the journey and having our customers in the forefront of your mind at all times will help guarantee your success.
You will be joining at an exciting time in our sector as technological advancements in electric vehicles are capturing huge interest and retail consumers are playing an ever increasing part in our business success. With COVID forcing people to rethink how and when they need to travel, as mobility specialists we are re-assessing our products to support all customers and come up with new solutions.
Pay zone level B3
This is a brand new and stand-alone role so we need a Billing expert. Your experience of owning Billing processes and knowledge of what drives business and customer satisfaction will be proven and easy for you to evidence. Whether automated, semi-automated or manual invoice production, you will be familiar with the pros and cons of each and so be our resident 'Guru' and font of all knowledge Billing wise. Experience in regulatory frameworks including FCA and VAT is also needed and familiarity with ERP and reporting solutions would be the icing on the cake!
In addition, we are looking for an excellent communicator who is competent and credible to Director Level with a natural charm that will see you able to negotiate your way around stakeholders whilst remaining completely customer focused and so able to listen to and react to feedback. To be successful in securing this role you will need to demonstrate strong planning and change management skills and have the all-important ability to envisage, design and test future processes.
Successful applicants will be invited via email to complete an automated online video interview so you can tell us all about yourself before we decide who to bring in for a final interview. This can be done on your mobile phone, tablet or laptop at any time of day so gives you complete flexibility. Full instructions and a Hints & Tips video will follow.
What's in it for you?
Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:
* Private Healthcare
* Life Assurance
* Company Pension (the company will add in up to 10% into your pension pot every month)
* 25 days holiday (plus bank holidays)
* Competitive (£40-50,000) basic salary
* Annual Bonus (up to £8,100)
* Company car or car allowance (£458pcm)
* Volunteering Days
* Charity Fundraising
* Free Gym and classes
We are a friendly bunch - more human than corporate and you will find our office environment welcoming.
If you have the experience, drive and ambition why not apply today!
Being a leading UK, European and Global leasing business, we are able to provide our broad customer base with a comprehensive range of safe, sustainable and cost effective mobility solutions. Supporting our customers and ensuring every Journey they have is a good one has always been our strength and so this continues as together we face the consequences of the pandemic and help them restart their businesses.
Arval: The Journey Goes On