Concession Manager

Sunglass Hut
Leeds, UK
Closing date
14 Oct 2020
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Store Manager - concession manager in department store

Luxottica Retail UK

We are an Italian company, with our global head office based in Milan. We enjoy a presence in more than 130 countries with over 70,000 employees. We manufacture, market and distribute a collection of luxury frames and sunglasses.Our house brands (the ones we own) include Ray-Ban, Oakley, Persol, Vogue and Arnette and our licensed product brands include Tiffany & Co., Prada, Dolce & Gabbana and Chanel. So with global leading products and a worldwide presence, we are the #1 Eyecare and Eyewear solution. In the UK & Ireland we have over 150 stores under two leading retail brands David Clulow and Sunglass Hut.

Sunglass Hut

Sunglass Hut is a world leader in the specialty sunglass retail business with more than 2,900 stores worldwide. With a global reputation for premium sunglass brands, Sunglass Hut offers the latest trends, exclusive styles of high quality fashion and performance sunglasses along with outstanding customer service.

Job Scope

As a Store Manager you will oversee all aspects of store operations; including sales, profitability, recruiting, maintenance and inventory control as well as ensuring excellent customer service is delivered. You will improve the overall business performance and achieve objectives through effective management, leadership and development of the people in your team. As a Luxottica ambassador you will role model the Luxottica characteristics and the Sunglass Hut culture.

Major Duties & Responsibilities

·Oversee the store's day-to-day operations

·Deliver memorable customer service and exceptional product knowledge

·Ensure all KPI targets & expectations are delivered

·Ensure costs are kept to a minimum & stock loss is in within company guidelines

·Regularly analyse sales performance, maximising strengths & reviewing poor performance to establish an action plan for improvement

·Maintain inspiring visual merchandising in store as per guidelines

·Recruit, lead, motivate and inspire your team to succeed in store as well as support them in developing their careers with Sunglass Hut

·Ensuring that the store is always on top of the competition buy being commercial focused

·Manage all legalities & Health & Safety of the business

·Network effectively with internal and external stakeholders

·This is not an exhaustive list of duties and you may be requested to perform any other duties deemed reasonable by your line manager

Knowledge and skills

·Strong selling skills

·Problem solving ability

·Excellent customer service skills

·Excellent communication and listening skills

·Time Management skills

·Persuading & influencing skills

·Coaching & development skills

·Performance Management skills

·Leadership skills

·Highly commercial

·Able to networking effectively

·Results driven

·Problem solving ability

Education & Experience

·GCSE's or equivalent experience

·2+ retail management experience
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