Website Engagement Trade Channel- Fixed term (6 months)

Allflex Livestock Intelligence UK
Oxhill, UK
Closing date
14 Oct 2020
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Recently acquired by MSD Animal Health, in Allflex we are investing in our accelerated growth plans. Consequently, we are looking to expand our UK and Ireland teams with highly capable professionals who can support us to deliver on our aspirations for growth.

We offer a competitive renumeration package and benefits, career development with opportunities both locally and within the wider Group. Working for us, you would join us at an exciting period in our history and be immersed in our positive culture, supportive management and high performing teams.

Job Purpose

Supporting and engaging with trade customers as they transition to online transactions through the newly-launched website. This will be a fix term role for 6 months.

Key Responsibilities:

  • Proactive engagement with key stakeholders in our reseller partners
  • Developing & delivering online coaching sessions to key customers
  • Answering real-time queries from end users
  • Diagnosing problems experienced by end users
  • Collation and feedback of user experiences to website developer

Required skills/competencies/ minimum qualification:

  • Demonstratable strong customer empathy & engagement skills
  • Ability to use initiative and work confidently
  • Working knowledge of website purchasing from a variety of platforms
  • Problem solving / diagnosis
  • Coaching skills
  • Presentation skills
  • UK driving license

Key Competencies:

  • Customer Focus
  • Communication and influencing skills
  • Coaching / development skills
  • Collaborative working
  • Problem solving
  • Commitment to continuous improvement

Type of contract: Fixed term (6 months)

Location: Office based, Stanley with limited UK travel

Travel: Yes; 10% UK Travel

Search Firm Representatives Please Read Carefully:

MSD (tradename of Merck & Co., Inc., Kenilworth, N.J., USA) is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at MSD via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of MSD. No fee will be paid in the event the candidate is hired by MSD as a result of the referral or through other means.

To Apply Now, please send your resume to with the Acquisition ID included in the Subject.
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