You will be part of a technical team within IT support in a large IT department located in Swindon. You will proactively manage our clients production Windows server estate and support business critical systems on a 24x7 basis (out of business hours support is provided on a rota'd on call basis).
You will be responsible for the 3rd line support for critical line of business systems hosted on the Microsoft platform. You will be focussed on proactive and preventative work to ensure service levels are maintained without unexpected interruption in an environment where member and regulator expectations for service continue to rise.
You will be a self-motivated IT professional with significant experience in a 2nd/3rd line IT support role, have excellent communication skills, and the ability to articulate risks and issues as well as manage stakeholders and their expectations.
You would have had experience of working in a technical team, providing root cause problem diagnosis and incident resolution, with the ability to identify, plan, implement and lead the complex proactive system enhancements to ensure efficient running of our clients technical infrastructure.
You will have worked in a large organisation following ITIL best practice following a methodical, controlled, governed approach to project and system management.
You will have experience working on the following:
- Windows Server 2012/2016/2019
- Windows Security
- IIS and Web services
- Good knowledge of TCP/IP, DNS, WINS, DHCP
Experience of the following would be useful but not essential as training will be provided:
- Problem solving methods (Advance7 RPR, Kepner Tregoe, etc)
- Wireshark/NetMon packet trace analysis
- Microsoft SysInternals and memory dump analysis
- Major cloud platforms (Azure, AWS, Google)
- BizTalk, IBM MQ, MS SQL