IT Support Engineer

Widen the Net
Cranford, UK
Closing date
19 Sep 2020

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Technology & New Media
Contract Type
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IT Support Engineer / IT Support Analyst (2nd line plus some 3rd line support, desktop support plus some infrastructure support)

2nd/3rd Line Support Engineer / 2nd/3rd Line Support Analyst / 2nd & 3rd Line Support Engineer - Central London 6 Months Full Time Contract Starting ASAP

Our client is a well known luxury retailer based in central London with 500+ employees and operations across US, Europe and Asia.

They are looking for an IT support engineer (2nd line plus some 3rd line, desktop plus some infrastructure support) to join their dynamic and friendly London IT team and you will support their European head offices and stores end users, manage vendor relationship, ensure IT services delivery and participate in new IT solutions roll out projects.

-Providing technical support and troubleshooting for Windows servers, iPhone/Android, Active Directory, Office 365, Mac/ Mac OSX server, SCCM, network/wireless, VMware/Horizon View/VDI, VOIP, EPOS to internal business users;

-Mobile Device Management for client/user management (JAMF and Airwatch);

-Running Powershell Scripting;

-Analysing issues, following up with customers and helping resolving problems and finding root cause within SLA;

-Building good relationship with 3rd party software/hardware vendors;

-Working on infrastructure project work such as introducing new technologies, rolling out software/hardware, wireless/network setting up

Our client has a number of exciting IT projects such as office relocation, improving their BI reporting, ERP, VMware Horizon View, e-commerce and store/EPOS systems.


-Working experience as mainly 2nd line plus some 3rd line support or 2nd/3rd line support engineer;

-Strong working knowledge in both Windows server and Mac OS/Mac OS X server;

-Experience in supporting VMware or Horizon View;

-Experience in Powershell scripts is a plus;

-Previous retail or store or EPOS support experience is a plus;

-Strong communication skills

This contract starts with 6 months full time and is likely to extend, office based and offering £250 to £290 per day depending on experience.

Please note that:

-This is mainly office based position (Covid friendly office in Mayfair with limited remote working);

-Contract is inside IR35 via an umbrella company;

-Mainly Monday to Friday with normal business hours, once a month working on Saturday (still 5 days a week and you will get a week day off instead)
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