Customer Experience Consultant

Cranford, UK
Closing date
26 Sep 2020

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Technology & New Media
Contract Type
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Do you have experience managing customer relationships? Have you worked within the Health & Care or Software industry? Are you interested in joining a global software & solutions provider?

If yes, then we have the role for you! Civica is currently recruiting for a Customer Experience Consultant to help ensure excellent customer experience for one or more of our SaaS solutions, including delivering high-quality services, providing customer support, and contribute to the successful growth of Civica Engagement Solutions.

About The Company

Civica is the leading provider of digital solutions and managed services for public sector and regulated markets. We help organisations around the world to deliver better outcomes for people and places.

About The Role

Your role as Customer Experience Consultant will be part of the glue that connects our customers to Civica Engagement Solutions, ensuring our customer community is successful and fully supported in line with the CES philosophy, and have a brilliant experience every step of the way.

You will provide support to customers via telephone, email, and online, verifying and understanding their request; answering queries and offering solutions, e.g. to help our customers with the 'how to', 'where do I find', and 'is there a better way to'.

The position will involve variety from supporting product development to attending events.

If you would like to find out more then please apply!

Recognised Gold Standard 'Investors in People'

Civica's exceptional team and culture sets them apart. We company take great pride in our people and culture - supporting and celebrating the talents, qualities and vital contributions of everyone in the global team.

The company are recognised as Gold (standard) 'Investors in People'

Top 25 - Glassdoor 2019 Employees' Choice Best Place to Work
  • Flexible working
  • Employee Awards
  • Range of benefits

Civica can offer a competitive salary & package and the opportunity join a leading software and solutions company that has gone through a sustained period of growth.

At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status. We are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers.
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