Learning and Development Practitioner
The Pensions Regulator
Fixed Term Contract - 6 months
Brighton based - Remote until further notice
About the client
TPR is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional growing workforce.
We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation.
We're looking for an experienced Contact Centre Trainer, Training Designer or L & D Practitioner, who will work closely with our team of trainers; coaching and supporting them to design and deliver exceptional training to all Customer Support new starters and to design and deliver upskilling to develop the contact centre team.
*Develop a flexible and multi-skilled training team increasing capability to deliver a range of learning solutions and improve customer and learner experience.
*Lead a review of the L&D curriculum in line with business priorities and blended learning solutions to maximise staff engagement and development.
*Establish multifaceted learning solutions incorporating digital learning and self-service to innovate and expand our service offering and resources.
*Develop and embed all aspects of the training cycle to enable effective learning needs analysis and evaluate and report on the effectiveness of learning events and solutions.
*Develop mechanisms to produce learner and training records and enable reporting on L&D metrics and team objectives.
*CIPD qualification in learning and development or equivalent
*Understanding and practical experience of adult learning and development techniques and methodologies including facilitation and coaching, gained through extensive experience as a trainer/HR professional in an equivalent environment
*Knowledge of customer service call handling techniques in a contact centre environment
*Experience of communicating and presenting to large groups and all levels and of influencing and developing individuals and teams (internal)
*Understanding of differing learning styles and approaches to deliver both technical and behavioural learning and experience of using best practice learning and development evaluation methodologies
*Knowledge of identifying and embedding continuous improvement
*Proactive and flexible
*Ability to prioritise and use initiative
*Problem solving and analytical skills
*Communication skills at all levels
*Personable and a team player
Salary and Benefits
As well as a starting salary of up to £30,158, we offer:
*Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
*Discretionary bonus arrangements
*Access to performance related pay progression
*25 days annual leave provision
*Flexible working arrangements
*Enhanced parental leave arrangements
*A free employee assistance programme
*An excellent office location in Brighton