Field Service Manager

Employer
Freudenberg Filtration Technologies
Location
Crewe Green, UK
Salary
Competitive
Closing date
26 Sep 2020

View more

Sector
Engineering
Contract Type
Permanent
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The ideal candidate will overall responsibilities for the service execution through leading a team of diversified service technicians / engineers towards the achievement of operational objectives and manage the day-to-day work of the field service team and be the first point of contact for all direct reports.

Responsibilities
  • Develop and maintain a qualified and well trained staff of personnel, tools, equipment and vans to effectively execute customer service requirements;
  • Assess team manpower needs and support the talent acquisition process, conduct regular 1-1s and performance appraisals for assigned service technicians and engineers, recommend merit increase, promotions, training as well as the facilitation of disciplinary action and dismissal;
  • Ensure compliance with applicable legal, regulatory, corporate and customer health, safety and environment (HSE) statutes / requirements;
  • Ensure cost effective management of service delivery to the customer satisfaction while pursuing continuous improvement opportunities;
  • Work closely with Sales team to develop and implement new technical support and service solutions for customers;
  • Lead the implementation of a field service management system to streamline the processes;
  • Manages effective field service reporting to assure proper feedback of product to enable finding the root cause and the correction and elimination of problems;
  • Build and develop effective working relationships with internal and external stakeholders;
  • Other responsibilities as assigned


Qualifications
  • Engineering background / qualification;
  • Experience in a similar role with leadership/management responsibilities;
  • A pro-active "can do" attitude and logical approach to problem solving, even when working under pressure;
  • Proven ability to prioritize and flexibility to change priorities with speed and accuracy;
  • Strong interpersonal skills and clear communication, both written and verbal;
  • Good organisation and administration skills;
  • Excellent IT skills and proficient with Microsoft Office.
  • Flexibility of working hours to suite the customer and contract requirements.
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