Programme Manager

Just Hospitality
Rotherham, UK
Closing date
24 Sep 2020

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Technology & New Media
Contract Type
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The post holder will provide oversight and management for all activity relating to the Housing Management Systems project. This is a large system and culture change project which will transform the way that the Housing function operates and the way that customers interact with Housing services.

The post holder will ensure that the project is completed within agreed time scales and budget. The post holder will lead and co-ordinate the project team; reporting to the Project Board and directly to the Project Sponsor, managing risks and issues in a proactive and timely manner.

Key Duties/Areas of Responsibility
  1. To ensure business change is achieved across the Housing Service through the implementation of a new Housing Management system and associated technologies to deliver the following outcomes:
  1. Adherence to statutory and local policies, guidance and procedures
  2. Implementing a best practice solution aligned to the Design Principles
  3. Improved performance and performance monitoring
  4. Delivery of the new system to the timescales and within the project budget (both internal and supplier cost envelopes)
  5. Delivery in line with the contractual terms and conditions with proactive management of variance via escalation, change control and/ or available penalties within the terms
  1. Ensure that the project produces the required products within the specified tolerances of time, cost, quality, scope, risk and benefits.
  2. Producing a project plan, identifying, securing and managing resources (within the project framework).
  3. Responsible for ensuring that the project is focussed throughout its lifecycle on achieving its objectives and delivering the forecast benefits as defined.
  4. Report to Project Board and other governance structures as appropriate.
  5. Maximising the deployment of mobile technologies, digital and self-service across the Housing Service.
  6. Manging the "Go Live" process with appropriate sign off by key roles and third party suppliers.
  7. Contribute to the Council's budget process, advising the senior managers within the directorate and Elected Members on service priorities and implications of budgetary options
  1. Develop and foster effective relationships with external stakeholders, partners and agencies, representing and promoting the Council's interests with these groups.
  1. Liaise with suppliers' project managers and other internal project managers to deliver the project.
  2. Co-ordinate work on the project, chairing project team meetings, ensuring that all parties perform satisfactorily and report regularly to client and/or Council Members on progress and costs.
  3. Provide professional advice on managing the project and associated risks.

1. Key Areas of Knowledge and Experience

Know-how (Level 8)

Broad range of experience in IT projects and performance management

Knowledge and understanding of issues and their impact relating to the delivery of large change programmes

Experience of managing people effectively within a customer focussed services delivery organisation

Experience of the principles of operating a business in a competitive environment and within a public sector context

Experience of contributing to partnership and multi-agency working

Practical knowledge of project management techniques and leading a team to deliver to standard and timescale

Knowledge and understanding of the aims and objectives of housing services

Experience of service improvement

Experience of managing financial resources

Utilising a range of ICT systems and applications

2. Qualifications

NQF Level 7 qualification e.g. Post Graduate Certificates and Diplomas with extensive experience in the relevant specialist area and other related areas of work, or a wider range of areas


Evidence of the equivalent level of knowledge gained through work experience

Evidence of continuing professional development
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