Our client is looking to recruit a Payroll Manager to lead and manager team of 6 with the Shared Service Centre.
ACTIVITIES AND RESPONSIBILITIES OF THE POST:
Principal purpose of the role
To lead and manage the People Transactions (Payroll) Team and delivery of all transactional processes within the Shared Services Transactional Centre (SSTC).
Main activities of the role (This list is not exhaustive)
Lead the People Transactions (Payroll) Team and be accountable for the performance of the Payroll function.
Manage the People Transactions (Payroll) Team, including their recruitment, deployment, training and development, one to one supervision, appraisal, sickness absence and performance management.
Interpret and apply policy and legislation, including Financial Regulations, to ensure all transactions are made in accordance with them.
Ensure statutory submissions to relevant bodies and are filed accurately and on time.
Continue to embed the SSTC Operating Model.
Develop Service Level Agreements and Key Performance Indicators for the allocation, logging and tracking of requests.
Investigate and resolve complex customer queries and complaints.
Mentor the Payroll team to upskill them in payroll related issues.
Ensure that the transactional payroll clerks support managers in the delivery of payroll processes.
Implement and continuously monitor, evaluate and review working practices and processes to ensure they remain fit for purpose, add value, are cost effective and enhance organisational performance.
Develop, manage and implement initiatives workstreams and projects to support the delivery of organisational and SSTC strategies.
Represent the SSTC at appropriate meetings.
Act as a champion for the SSTC model, actively driving up standards to highlight the benefits to managers and staff.
Support the promotion of the constabularies' equality and diversity strategy and targets and actively promote equality of opportunity.
Any other duties that are commensurate with the role and grade as may be requested by management.
Special conditions/Points to note:
The purpose of this job description is to indicate the general level of the duties and responsibility of the role, the duties may from time to time vary without changing the general character of the role or the levels of responsibilities.
Whilst the role is normally based at the aforementioned location, you may be required to work at other establishments.
All duties must be carried out in accordance with relevant Health and Safety legislation and good practice. A 'No Smoking in the Workplace policy applies.
CIPP diploma or AAT qualification or equivalent experience in Payroll
Demonstrated relevant experience of leading, managing and developing a payroll team, in particular ensuring quality of service and performance management and motivation of staff
Proven customer service experience, with relevant management in a customer service environment
Experience in managing and planning large, sometimes conflicting priorities to meet challenging deadlines
Demonstrate advanced level of competency in both written and verbal communication skills, with the ability to liaise confidently and professionally with a wide range of audiences and work collaboratively with others to build strong working relationships at all levels
Demonstrate ability to implement and positively influence continuous improvement
Competent analytical skills with an advanced working knowledge of Microsoft Office including Excel, Word and Outlook as well as experience of working with people systems
Able to work on own initiative, have a flexible approach and can adapt to change whilst under pressure