Helpdesk Specialist

aspire cambridge
Norfolk, UK
Closing date
11 Oct 2020

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Technology & New Media
Contract Type
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As a Helpdesk Specialist you will be working a shift pattern of 16:00-0:00 / 0:00-8:00 & 8:00-16:00

What will you do?

Handle all incoming calls professionally and accurately whilst on duty.
Support in the arrangement of logistics and delivery of product and services, maintaining a consistent and high standard of customer experience.
Action and complete assigned tasks in a timely manner, recording all activity in relation to the job to include actions taken, issue resolution and status/outcome.
Compile a clear and detailed handover during each shift to record all out of hours activities.
Ensure the CRM system is updated daily with key stakeholders & their responsibilities for 10 clients per shift via website research and phone research.
Research on new markets identifying key stakeholders to lead generate for the sales team.
Join the daily handover call at the beginning and end of each shift to ensure a smooth transition of tasks and responsibilities between you and the office-based team.
Support the marketing department on keeping forms and documents branded accordingly on an adhoc basis. What will you need to have and do?

Strong communication and organisational skills
Proven ability to prioritise and manage workload
Ability to work well under pressure in a fast-paced environment
Proven ability to demonstrate a high quality of work and attention to detail
A methodical working ethic and examples of working independently to achieve a desired outcome
Critical thinking and problem-solving skills
Competent user of IT Start: Immediate
Location: Kings Lynn, Norfolk
Hours: 32 Hours
Salary: £19,000

If you are interested in this position, feel you have the relevant experience and skills and would like to apply, please call our team on (phone number removed) or apply online.

Whilst we'd love to get back to every applicant, it is not always possible, so if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.

Aspire Cambridge is acting as an Employment Agency in regards to this Permanent opportunity
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