Team Leader

Hays Office Support
Merseyside, UK
Closing date
25 Sep 2020

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Contract Type
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Team Leader - Temporary until 2021 - £25,000 - working from home

Your new company
My client is looking for an experienced Team Leader to join their organisation to support on a project related to Covid-19. This is a really exciting opportunity for the right candidate and will enable you to develop your existing skillset whilst managing a team remotely.

Your new role
The main purpose of your role is to support and manage a team of 10+ advisors with varying expertise to ensure the successful implementation of a project. You will manage day-to-day line activities and prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs. You will be working closely with a Senior Team Leader and will suggest operational improvements, monitor and manage performance and provide support and training where required.

What you'll need to succeed
You must have previous experience working as a Team Leader within a call centre environment or similar and be able to demonstrate strong operational focus. You will be able to demonstrate that you have managed teams of 10 or more, can motivate a team and engage in performance reviews. You will have experience managing KPI's and ensuring procedures are implemented efficiently. This role requires a DBS check prior to starting.

What you'll get in return
This role is full time, 37.5 hours, Monday to Friday. The position will be working from home for the duration of the assignment. Immediate start until Jan/Feb 2021. Salary £25,000.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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